Artie Mondragon
Huntington Beach,CA
Summary
Always arriving early or on time. Reliability never calling out on holidays or major business events.
Overview
10
10
years of professional experience
Work History
Server
Olive Garden Restaurant
02.2023 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy and attention to detail.
- Trained new staff on restaurant procedures, fostering a collaborative team environment.
- Streamlined service processes, reducing wait times and enhancing overall guest satisfaction.
- Monitored inventory levels, assisting with stock management to minimize waste and costs.
- Coordinated with kitchen staff to ensure timely and accurate meal preparation and delivery.
- Resolved customer complaints promptly, contributing to improved guest retention rates.
- Implemented best practices for cleanliness and safety standards within the dining area.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
Olive Garden Restaurant
02.2023 - Current
- Managed bar operations, ensuring consistent service quality and customer satisfaction.
- Trained and mentored new bartenders on beverage preparation and customer interaction standards.
- Developed cocktail recipes, enhancing drink menu offerings and customer engagement.
- Streamlined inventory management processes, optimizing stock levels and reducing waste.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Lead Cash Closer
Green Tomato Grill
01.2018 - Current
- Money counting. Providing excellent guest services. Train new employees. Key holder.
Shift lead
Blaze Pizza
07.2019 - 11.2019
- Managed a team of 6 or more. Efficiency of employing my team for success. Check food for temperature and quality control. Paid manager course by company.
Main Grill Cook
Chipotle
03.2019 - 07.2019
- In charge of Grill and Prep stations. Very fast paced movements and keeping cleanliness.
Shift Lead/Team Member
Cool King Frozen Yogurt
04.2015 - 05.2018
- Greeted guests with loud friendly smiles. Handled all cash duties. Key holder. Maintained sanitation and cleanliness of the store.
Education
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Orange Coast College
Costa Mesa06.2025
HS Diploma - undefined
La Vista Highschool
Fullerton05.2015
Skills
- Adept at learning at a fast pace, can follow instructions, very considerate and courteous
- Team player, always smiling
LANGUAGES
English, Spanish.
CUST
Fast, polite, hard worker.
Timeline
Server
Olive Garden Restaurant
02.2023 - Current
Bartender
Olive Garden Restaurant
02.2023 - Current
Shift lead
Blaze Pizza
07.2019 - 11.2019
Main Grill Cook
Chipotle
03.2019 - 07.2019
Lead Cash Closer
Green Tomato Grill
01.2018 - Current
Shift Lead/Team Member
Cool King Frozen Yogurt
04.2015 - 05.2018
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Orange Coast College
HS Diploma - undefined
La Vista Highschool
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