ARTIN RADFAR
IT Support
Gaithersburg,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT helpdesk position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Leading Consultant/Advanced Repair Technician
Geek Squad/Best Buy
Germantown, MD
10.2021 - Current
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and other IT-related problems
- Provide technical support for end-users via phone, email, and in-person
- Provide user training and support for various software applications, including Microsoft Office
- Maintained inventory of repair supplies and ordered parts.
- Documented changes and actions in computer-based tracking system.
- Adhered to safety protocols and policies to reduce workplace hazards.
Door Salesman
United States Solutions
Hollywood, Fl
08.2019 - 12.2020
- Helping potential customers with HVAC solutions
- Informed customers of details of replacing current heating/air conditioning units
- Helped identify energy efficient ways to improve the air quality in the homes
- Completed documentation smoothly to finalize sales.
- Drove team revenue totals by bringing in top sales numbers.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
Education
Associate of Applied Science - Cybersecurity
Montgomery College
08.2022 - Current
Skills
MacOS Proficiency
Windows proficiency
Microsoft Office
Customer ServiceTroubleshooting and problem solvingStrong communication skillsTicketing systems: Nova
Equipment maintenance proficiency
Meeting Deadlines exceptionally
Timeline
Associate of Applied Science - Cybersecurity
Montgomery College
08.2022 - Current
Leading Consultant/Advanced Repair Technician
Geek Squad/Best Buy
10.2021 - Current
Door Salesman
United States Solutions
08.2019 - 12.2020