Artis Spiller
Wasilla,AK
Summary
Technologically sound professional with more than 15 years of experience operating and troubleshooting a wide variety of network equipment including routers, switches, satellites, line of sight radios, small extension nodes, and command post nodes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Matanuska Telephone Association
palmer, ak
02.2023 - Current
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
School Bus Driver
Durham Bus Services
Wasilla, AK
07.2022 - Current
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated information to parents to promote good communication and transparency.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Maintained Alaska driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
School Bus Driver
First Student
Wasilla, AK
12.2021 - 05.2022
- Maintains Alaska Commercial driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Transports over 100 passengers safely along prescribed routes according to tight schedules daily.
- Adheres to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Inspects emergency equipment and verified safe working order for student and driver use.
- Communicates information to parents to promote good communication and transparency.
- Obeys federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Drives bus along assigned route, picking up students.
- Operates CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
Fulfillment Specialist
Lowe's
Wasilla, AK
04.2021 - 12.2021
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Prepared orders by processing requests, pulls materials from warehouse, packs boxes and prepares shipments.
- Checked inventory and selects products from specific locations based upon availability.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Delivery Driver/Customer Service Professional
Dominos
Wasilla, AK
03.2021 - 12.2021
- Handled money with high accuracy, including processing payments, issuing receipts and maintaining control of submitted cash.
- Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Packaged and secures pizza, appetizers and drinks to load safely in delivery vehicle.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Handled 10 calls per day and averages 3.25 deliveries per hour.
Help Desk Assistant
North Tech Group
Soldotna, AK
12.2020 - 03.2021
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Screened and assigned incoming help desk tickets
- Organized and scheduled company projects
- Decreased ticket life by 5% through tracking and daily board scrubs.
- Interacted with customers on daily basis to ensure customer satisfaction as well as scheduling for work orders and projects
Information Management Office Supervisor
U.S Army
JBER, AK
07.2018 - 11.2020
- Systems Administration Supervisor
- Maintained safe and secure work environment
- Planned, monitored and appraised job results
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys at 96% efficiency rate.
- Resolved problems, improved operations and provided exceptional client support
- Responsible for maintaining unit's only secret internet protocol data line
- Enforced IA requirements Battalion wide
Tropospheric Scatter Satellite Supervisor
U.S Army
JBER, AK
05.2017 - 07.2018
- Instructed three Soldiers on usage of satellite
- Created templates and process for reporting issues with assigned equipment decreasing nonoperational time by 65%
- Drove operational improvements which resulted in minimal down time and increased proficiency throughout ranks
Schools and Training Manager
U.S. Army
JBER, AK
07.2015 - 07.2017
- Coordinated ongoing technical training and personal development classes for all Soldiers.
- Researched and obtained relevant course materials to achieve training objectives.
- Coordinated and prioritized required training courses for eight different positions
- Selected and assigned instructors to conduct specific training programs.
- Developed departmental systems and procedures to better align workflow processes.
Instructor
U.S Army
Fort Gordon, GA
11.2012 - 07.2015
- Monitored student progress through test administration and adapted learning plans to optimize progress.
- Educated students on troop movements and first aid, applying variety of instructional techniques, including hands-on curriculum.
- Initiated new learning methods, promoting total student comprehension while curbing learning time.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
Senior Transmission Systems Operator
U.S. Army
Grafenwoehr, Germany
06.2010 - 11.2012
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Supervised day to day activities of 23 individuals
- Worked with network customers to understand needs and provide service.
- Performed over 6 evaluations for subordinate leaders
- Responsible for installing and maintaining 32 CISCO IP based phone systems
- Responsible for deploying into system one Satellite transportable terminal with data cases
- Responsible for deploying into system one Joint Network Node in support of Brigade operations
Education
High School Diploma -
Cleveland High School
Cleveland, MS05.1998
Skills
- Ticket management
- Documentation and control
- High-speed internet installation
- Information management
- MS Office
- Operational improvement
- Wireless communication installations
- Organizational skills
- Great Oral skills
Certification
- First Aid/CPR Certified
Timeline
Technical Support Representative
Matanuska Telephone Association
02.2023 - Current
School Bus Driver
Durham Bus Services
07.2022 - Current
School Bus Driver
First Student
12.2021 - 05.2022
Fulfillment Specialist
Lowe's
04.2021 - 12.2021
Delivery Driver/Customer Service Professional
Dominos
03.2021 - 12.2021
Help Desk Assistant
North Tech Group
12.2020 - 03.2021
Information Management Office Supervisor
U.S Army
07.2018 - 11.2020
Tropospheric Scatter Satellite Supervisor
U.S Army
05.2017 - 07.2018
Schools and Training Manager
U.S. Army
07.2015 - 07.2017
Instructor
U.S Army
11.2012 - 07.2015
Senior Transmission Systems Operator
U.S. Army
06.2010 - 11.2012
High School Diploma -
Cleveland High School