Artjay Vang
Stockton,CA
Summary
Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technical Support
Crosslink Tax Professional
09.2024 - Current
- Supported customers for seamless experience during technical challenges.
- Provided solutions with remote access tools to address user concerns.
- Guided users with clear instructions to navigate software applications.
- Assisted colleagues with escalated issues to ensure quick resolution for users.
Software Engineer
AcePreps
06.2024 - 09.2024
- Implemented machine learning algorithms, driving product innovation in AI-powered features.
- Enhanced code quality and maintainability using JIRA and Jenkins for DevOps workflows.
- Automated testing processes, reducing regression issues in continuous integration pipelines.
- Streamlined development processes using Agile methodologies and Scrum frameworks, improving project delivery timelines.
Maintenance Technician
SUSD
11.2019 - 01.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
Certificate of Completion - Software Engineering
Software Engineering Immersive
Remote04-2024
High School Diploma -
Edison High School
Stockton, CA05-2013
Skills
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Ticketing system experience
- Printer support
- Software deployment
- Wireless networking
- Advanced troubleshooting
- Software installation
- Technical support
- Technical issues analysis
- Network configuration
- Systems analysis
Certification
- CompTIA A+ Certification
Timeline
IT Technical Support
Crosslink Tax Professional
09.2024 - Current
Software Engineer
AcePreps
06.2024 - 09.2024
Maintenance Technician
SUSD
11.2019 - 01.2024
Certificate of Completion - Software Engineering
Software Engineering Immersive
High School Diploma -
Edison High School
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