Artur Vieira
Cinnaminson,NJ
Summary
Resourceful professional with several years of experience working in multi-disciplinary teams and expertly delivering troubleshooting and technical issue resolutions. Positive and friendly, with an end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for IT deployment and management needs, where every resolution is tailored for each end user. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges. Fluent in Portuguese and proficient in Spanish.
Overview
15
15
years of professional experience
Work History
Sr. IT Support Specialist / Information System Security Office (ISSO)
Spectrum Control Inc
Philadelphia, PA
05.2020 - Current
- Administer and maintain user accounts and permissions in on-prem Active Directory and Microsoft Azure.
- Provide Tier 2 technical support to clients via phone, email, and remote access.
- Create and deploy PC images using ghost imaging software.
- Resolved network connectivity issues with routers and switches.
- Configure workstations, networks, servers and printers for end users.
- Manage Verizon Mobile Business account and configure iPhone and Android cell phones using Azure and Sophos MDM.
- Develop procedures for installation, configuration and testing of IT products.
- Primary point of contact for the Executive Leadership Team regarding technical issues.
- Supervise, mentor, and assist three other IT specialists in person and remotely.
- Serve as primary ISSO for the classified computing environment in the Philadelphia location.
- Perform weekly, monthly, and quarterly continuous monitoring activities, which include security audit reviews, hardware/software baseline and configuration diagram reviews, compliance scanning using SCAP tools, and STIGS to meet NIST 800-53 compliance.
- Analyze system logs to detect potential issues with computer systems or networks.
- Interface with the Defense Counterintelligence and Security Agency (DCSA) during audits of the secured environment.
- Work in eMASS in reviewing and updating artifacts, and tracking POA&M items.
- Full time 40hrs/week
Real Estate Salesperson
Premier Real Estate Inc
Philadelphia, PA
01.2018 - Current
- Represent and assist buyers and sellers in the Philadelphia and New Jersey real estate market to acquire and sell property
- Manage home renovation projects for resale
- Perform market comparable analysis for clients in listing properties on the multiple listing services
- Update clients on a weekly basis on real estate market trends
- Review sales contracts to ensure accuracy of offer submittals
- Part time 10hrs/week
Protection & Control Engineer
Substation Engineering Company; Protection & Control
Reading, PA
08.2011 - 09.2017
- Designed substation electrical schematics for projects including breaker, transformer, and switch change outs and additions
- Wrote Bill of Materials and ordered materials for various projects
- Worked in multifunctional teams to engineer new substations for Fortune 500 utility companies such as PEPCO and PPL
- Supervised quality control of design review with project support personnel
- Organized and provided weekly technical training on power engineering theories and practices
- Consulted with clients in weekly meetings on projects ranging from $50k to $2M
- Created wiring diagrams based on electrical schematics
- Performed battery calculations for substation power backup in case of power loss
- Assisted field crew with technical questions through phone, email, and on-site walkdowns
- Met with industry leading manufacturers to learn of and apply state of the art electrical equipment in replacing electromechanical equipment
- Full time 40hrs/week
Engineering Co-op (Code 967)
Delphinus Engineering; Philadelphia Naval Base
Philadelphia, PA
09.2009 - 09.2010
- Assisted lead engineers with hardware and software projects for improving carrier ships steering controls
- Traveled to California and Virginia to coordinate on-site personnel in testing navigational and computer systems
- Wrote and edited manuals to aid in troubleshooting network systems and Programmable Logic Controllers (PLC)
- Aided senior engineer in building converter circuits, on a breadboard, to be used for ship navigation for a later patent
- Designed and edited wiring diagrams for communication signals running on ships
Education
Masters of Business Administration -
Temple University Fox Business School
Philadelphia, PA05.2016
Bachelor of Science - Electrical Engineering
Drexel University
Philadelphia, PA06.2011
Skills
- Secret Clearance
- SCAP Tools
- eMASS
- STIG Viewer
- Network Security
- Software Licensing
- Mobile Device Management
- Application support
- User Training
- Hardware upgrades
- Network Administration
- Customer Service
- Hardware diagnostics
- Software Deployment
Timeline
Sr. IT Support Specialist / Information System Security Office (ISSO)
Spectrum Control Inc
05.2020 - Current
Real Estate Salesperson
Premier Real Estate Inc
01.2018 - Current
Protection & Control Engineer
Substation Engineering Company; Protection & Control
08.2011 - 09.2017
Engineering Co-op (Code 967)
Delphinus Engineering; Philadelphia Naval Base
09.2009 - 09.2010
Masters of Business Administration -
Temple University Fox Business School
Bachelor of Science - Electrical Engineering
Drexel University
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