Thomas L. Hammonds
St. Louis,MO
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
Work History
Information Technology Support (CUSTSPT)
VHA
06.2020 - 06.2023
- As project lead for a campus-wide LAN switch upgrade, EHRM required a network upgrade and the conversion of the Bar Code Medication Administration to newer software (IRIS).
- Trained workgroup to turn in excess equipment with support documentation and authored an SOP and detailed steps to provide logistics with required documents.
- Performed various IT customer support activities to ensure the end-users return to performing their complete duties with minimal downtime
- Transferred twenty fiber optic connections from expired fiber optic circuits to new fiber optic circuits
- Reduced downtime during system upgrades by carefully planning and executing migration strategies.
- Collaborated effectively with colleagues to develop innovative solutions for complex technical challenges faced by the organization.
- Collaborated with team members to develop and maintain comprehensive documentation for IT procedures and best practices.
- Developed effective solutions for recurring technical problems, resulting in reduced support ticket volume over time.
- Assisted with hardware installations and configurations, ensuring proper setup and functionality for end-users.
- Served as a reliable point of contact for users experiencing technical difficulties, consistently maintaining a professional demeanor while addressing concerns.
Program Support Specialist
Veterans Administration
01.2017 - 06.2020
- Used PIES, SHARE, and VBMS software programs to prepare military personnel and medical files for digital scanning
- Completed work with an error rate below the standard of 1%
- Rated exceptional on Performance Appraisal FY2019
- Trained new employees on computer applications to use as required
- Researched and ordered OMPFs to support claims processing
- Initiate and research Organizational Record requests
- Support other functions (DCS, VBMS RT, Shipping) as needed
IT Network Intern
Lindenwood University
10.2019 - 12.2019
- Analyzed Check Point and Palo Alto firewall reports
- Installed and configured access (9200), distribution (9300), and core switches (Catalyst 9000 series)
- Designed and configured a Cisco Meraki Network for a 90-room dormitory
- Assisted in the design of efficient network infrastructure for improved data flow and communications.
- Supported end-users in navigating VPN connections, which led them to work remotely efficiently.
- Enhanced network performance by troubleshooting and resolving connectivity issues.
- VoIP support with Cisco Unified Communication
Education
Master of Science - Information Management
Lindenwood University
St Charles, Mo12.2019
Bachelor of Science - Cyber Security
Lindenwood University
St. Charles, MO12.2018
Bachelor of Science - Electrical Engineering
University of Missouri, St. Louis
St Louis, MO08-2001
Skills
- Secret Clearance
- Cisco Command Line Interface
- Post-Incident Response Analysis
- Cisco Unified Communication Manager
- Packet Tracer
- Meraki Dashboard
- Microsoft Office 365 with Outlook
- Cisco StackWise
- Installed Meraki AP
- Project Management
- Windows 7/8/10
- Crew Leader
- Check Point Firewall
- Analytical Skills
- Windows/Linux Server
- Effective Communicator
- Routing and Switching
- Remote Desktop Assistance
- Technical Troubleshooting
- Customer Service
- Call handling
- Service ticket tracking
- Multitasking
- Attention to Detail
Practicalskills
- Secret Clearance (Navy/2007)
- Cisco Command Line Interface
- Post-Incident Response Analysis
- Cisco Unified Communication Manager
- EtherChannel
- Packet Tracer
- Meraki Dashboard
- Microsoft Office 365 with Outlook
- Cisco StackWise
- Installed Meraki AP
- Project Management
- Windows 7/8/10
- Crew Leader
- Check Point Firewall
- Analytical Skills
- Windows/Linux Server
- Effective Communicator
- Routing and Switching
- MPLS
- Palo Alto Firewall
Additional Information
Volunteer work through Cyber Up to provide Cybersecurity presentations to grades 4-8 and to all levels of local Girl Scout troops to earn badges.
Timeline
Information Technology Support (CUSTSPT)
VHA
06.2020 - 06.2023
IT Network Intern
Lindenwood University
10.2019 - 12.2019
Program Support Specialist
Veterans Administration
01.2017 - 06.2020
Master of Science - Information Management
Lindenwood University
Bachelor of Science - Cyber Security
Lindenwood University
Bachelor of Science - Electrical Engineering
University of Missouri, St. Louis
Work Preference
Work Type
Part TimeWork Location
RemoteHybridImportant To Me
Flexible work hoursWork from home option4-day work weekSimilar Profiles
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