Arturo Alonso
Katy,TX
Summary
Retail leader with 6+ years of experience in food service and grocery operations. Driven by continuous growth, skill development, and career advancement. Passionate about developing others through coaching and mentorship, with a strong ability to adapt quickly, apply best practices, and improve team performance and customer experience.
Overview
2026
2026
years of professional experience
Work History
Customer Service Manager
Kroger
Katy, Texas
2020 - Current
- Lead and supervise department teams; train, coach, and develop associates to meet performance and customer service standards.
- Manage daily department operations, including inventory control, merchandising, scheduling, and labor optimization.
- Serve as Manager on Duty (MOD), handling store-level escalations, safety, cash handling, and closing responsibilities.
- Oversee customer service desk operations as a CSM, resolving customer concerns, and ensuring a positive shopping experience.
Assistant Manager
Little Caesars
Houston, TX
2018 - 2020
- Supervised shift operations, including food preparation, quality control, and staff scheduling.
- Trained new hires on procedures, safety, and customer service; maintained consistent product quality and cleanliness standards.
- Handled cash reconciliation, inventory ordering, and problem resolution with customers and staff.
- Assisted manager with payroll, vendor communication, and performance feedback.
Education
High School Diploma -
Langham Creek
Houston, TX06-2018
Skills
- Bilingual: English & Spanish
- Team leadership and development
- Strong customer service and conflict resolution
- Fast learner; adaptable to changing priorities
- Multitasking and time management
- Inventory control, merchandising, and cash handling
Timeline
Customer Service Manager
Kroger
2020 - Current
Assistant Manager
Little Caesars
2018 - 2020
High School Diploma -
Langham Creek