Arturo Ballesteros
Von Ormy
Summary
Dedicated Home Health Patient Care Provider and Sr. Pastor with a proven track record at A-Plus, Acara Home Health Care, and New Hope Church. Expert in compassionate caregiving and vital signs monitoring, I've significantly improved patient satisfaction and spiritual growth. Skilled in managing high-stress situations and providing emotional support, my approach has consistently enhanced customer and patient loyalty.
Professional caregiver with deep experience in home health settings. Skilled in providing compassionate and effective care, ensuring patient comfort and well-being. Strong focus on teamwork and adaptability, consistently meeting evolving needs of patients and healthcare teams. Known for reliability, empathetic communication, and thorough understanding of patient care protocols.
Overview
24
24
years of professional experience
Work History
Home Health Patient Care Provider
A-Plus, Acara Home Health Care
02.2014 - Current
- Improved patient satisfaction by providing high-quality, compassionate care and maintaining timely communication with patients and their families.
- Managed extensive medical documentation in accordance with HIPAA regulations; protecting patient confidentiality at all times.
- Actively participated in ongoing professional development training courses; staying current on best practices within the home health industry.
- Transported patients to appointments as necessary while ensuring safety precautions were always maintained during travel times.
- Promoted patient autonomy by encouraging self-care activities while providing appropriate support and guidance.
Sr. Pastor
New Hope Church
09.2000 - 02.2025
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Led effective pastoral care for congregation members, providing spiritual guidance and support during times of crisis or need.
- Oversaw administration and management of all areas of ministry.
- Provided spiritual care through visitation, counseling, and prayer.
- Enhanced spiritual growth for church members through regular pastoral counseling sessions and personalized guidance.
- Managed church staff effectively, providing clear direction and support while maintaining accountability for performance outcomes.
- Mentored associate pastors in their professional development journey, sharing expertise in sermon preparation, counseling techniques, and administrative tasks.
Customer Service Representative, CSR
Centro Med
09.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Psychology/Human Behavior
Baptist University of The America's
San Antonio, TX05-2024
Associate of Arts - Cross Cultural
Baptist University of The America's
San Antonio, TX05-2021
High School Diploma -
South West
San Antonio, TX05-1983
Skills
- Home safety evaluation
- Compassionate caregiving
- Vital signs monitoring
- Behavioral support
- Emotional support
- Physical therapy support
- Mental health support
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative, CSR
Centro Med
09.2018 - 05.2019
Home Health Patient Care Provider
A-Plus, Acara Home Health Care
02.2014 - Current
Sr. Pastor
New Hope Church
09.2000 - 02.2025
Bachelor of Arts - Psychology/Human Behavior
Baptist University of The America's
Associate of Arts - Cross Cultural
Baptist University of The America's
High School Diploma -
South West
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