ARTURO BASURTO
New York,NY
Summary
Professional with 15 years of experience working in international corporate insurance and reinsurance across multi-cultural teams. Strategic planner, problem solver and critical thinker. Strong influencing and leading skills demonstrated by achieving business goals with ethics and integrity. Solution-oriented towards agility, common sense, alignment, and simplicity. Entrepreneur, humanist and team player.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Claims Governance & Analytics Leader, North America Region
Swiss Re Corporate Solutions
12.2020 - Current
- Oversight of the claims' governance in the region, with a focus on operational excellence, including maintaining an adequate control framework with the usage of data analytics, while ensuring internal an external regulatory compliance.
- Prepare the Quarterly Operational Report for the Head of Claims, identifying trends and providing insights to the Line of Business Leaders to manage their portfolios.
- Claims audits: Positive audit outcome in 2023 demonstrating an adequate governance framework, being one of the few commercial insurers in the region with no fines or penalties. As a reference, in 2021 the US insurance state-departments collected nearly $208 million in penalties and fines for market conduct exams.
- Developed a simplified and more effective continuous education program with the usage of technology, promoting risk-awareness, transparency, and relevant governance changes & training.
- Increased transparency and improved operational risk management observed in control related behavior metrics.
- Mentor of Latin America Claims Governance leader, to prepare her to succeed myself.
- Work closely with internal functions (e.g., Legal, Compliance, Risk, Finance, Audit, Actuarial) to share relevant insights, ensure alignment, collaboration and awareness of emerging operational risks.
Interim Global Head of Claims Governance
Swiss Re Corporate Solutions
09.2021 - 03.2022
- Managed the Global Claims Governance team seamlessly and worked with the CorSo Chief Claims Officer.
- Defined the governance framework plan, which became the foundation of current claims' operation globally.
- Dual role, acting as Interim Global Head of Claims Governance, and maintaining Claim's Governance regional responsibility.
- Global end-to-end assessment, simplification, and implementation of the updated control framework with the usage of digital solutions and data analytics, ensuring operational excellence whist protecting our core and mitigating emerging risks like cyber.
Regional Claims Governance & Analytics Leader, Latin America Region
Swiss Re Corporate Solutions
01.2017 - 01.2020
- Oversight of the claims' governance in the region, including operational risk assessment and control alignment of Mergers & Acquisitions to align with CorSo's risk appetite.
- Managed and utilized the Quality Assurance program results to identify deviations and improve technical claims handling and client service.
- Managed and enhanced the quarterly large loss process globally.
- Supported Global Head of Claims Governance to set the foundation of the team and overall governance framework.
- Implemented and integrated operationally the claims departments that came as a result of the 2 Mergers & Acquisitions in Brazil and Colombia.
- Identified and mentored 2 individuals which ultimately became the regional Claims Governance lead (i.e., my successor) and Quality Assurance Specialist, respectively.
- Prepared CorSo's Chief Claims Officer monthly Executive Committee presentation.
Reinsurance Property & Casualty Claims Analyst, Latin America Region
Swiss Re Corporate Solutions
01.2013 - 01.2016
- Managed reinsurance facultative Property claims below $100,000 total incurred.
- Provided operational support to Senior Claim Handlers.
- Mentored and intern which ultimately became part of the team.
Reinsurance Life & Health Technical Accountant, Latin America region
Swiss Re Corporate Solutions
04.2009 - 01.2012
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed Profit Commissions.
- Performed general ledger reconciliations on a timely basis.
Education
MBA - Business Administration And Management
New York University
New York, NY01.2026
Master of Science in Risk Management (Courses completed, Thesis in progress) -
Anáhuac México Sur University
01.2015
Bachelor´s Degree in Actuarial Science -
AnáhuacAnáhuac México Sur University
01.2009
Skills
- Strategic Planning
- Quality Assurance Controls
- Incidents Management
- Continuous Improvements
- Data Analytics
- Processes and Procedures
- Training and Mentoring
- Negotiation
- Goal-Oriented
- Influencing
Certification
- Leadership Training for High Potentials, New York University, Nov. 2023
Accomplishments
- Being able to identify, develop, and influence hiring managers to recruit and place mentees in the Global Claims team
- Co-founder and co-owner of bars & restaurants in Mexico City
- Co-founder and co-owner of wellness centers in Mexico City, with plans to expand globally
Affiliations
- Entrepreneur
- Sports (marathon, boxing, yoga)
- Reading
- Continuous education
Languages
English
Full Professional
Portuguese
Professional
Spanish
Native/ Bilingual
Timeline
Interim Global Head of Claims Governance
Swiss Re Corporate Solutions
09.2021 - 03.2022
Regional Claims Governance & Analytics Leader, North America Region
Swiss Re Corporate Solutions
12.2020 - Current
Regional Claims Governance & Analytics Leader, Latin America Region
Swiss Re Corporate Solutions
01.2017 - 01.2020
Reinsurance Property & Casualty Claims Analyst, Latin America Region
Swiss Re Corporate Solutions
01.2013 - 01.2016
Reinsurance Life & Health Technical Accountant, Latin America region
Swiss Re Corporate Solutions
04.2009 - 01.2012
MBA - Business Administration And Management
New York University
Master of Science in Risk Management (Courses completed, Thesis in progress) -
Anáhuac México Sur University
Bachelor´s Degree in Actuarial Science -
AnáhuacAnáhuac México Sur University
- Leadership Training for High Potentials, New York University, Nov. 2023
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