Arturo Cuevas
Operations Manager/Assistant Store Manager
Star,ID
Summary
Effective communicator providing superior customer service and valuable management experience reducing turnover, delivering results and leading by inspiring and engaging others. Adept at resolving conflict and making quick decisions. Successful coaching, training and developing future leaders and mentoring existing managers with development towards promotion. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
22
22
years of professional experience
Work History
Operations Manager
Lowe's
11.2020 - 04.2022
- Directed workforce planning and performance management for overnight team and truck unloaders stressing accountability and significantly reducing overtime from 150 hours weekly to 0.
- Collaborated with department managers establishing work performance standards and expectations improving labor productivity and increasing store sales by 18% over last years sales.
- Reduced financial inconsistencies by assessing and verifying billing invoices, monitoring inventory and reducing shrink from 5% down to 2.5%.
- Trained, mentored and promoted 1 new overnight supervisor and and a whole new overnight team.
- Met with store manager daily laying out my plan for developing a positive work culture and addressing any issues of concern.
DC Warehouse Worker
WinCo Foods Distribution Center
03.2020 - 09.2020
- Operated a transporter/pallet jack pulling and palletizing timed orders achieving over 100% efficiency daily.
- Operated shrink wrap machine utilizing forklift to wrap completed orders, verifying signage and loading onto trailer to be delivered.
- Loaded and unloaded deliveries scanning in product, staging and moving to and from production areas.
- Received a safety bonus for continuously recognizing safety issues.
Assistant Store Manager
Walmart Supercenter
01.2012 - 07.2017
- Interviewed, hired and trained 50 new employees on company policies and work expectations focusing on efficiency, preparation and organization.
- Coached, mentored and promoted 1 asm trainee, 1 dept manager and 2 supervisors.
- Conducted daily staff meetings motivating staff members, addressing questions and concerns, planning improvements, and evaluating progress toward goals.
- Increased grocery sales by 20% and routinely reviewed sales and gross profit reports to identify opportunities for increasing market growth.
- Achieved 100% on secret shopper customer service survey twice in 1 month.
Assistant Store Manager
WinCo Foods
01.2005 - 02.2010
- Analyzed and interpreted store trends and product movement for decision making with ordering and merchandising increasing store sales and improving position from top 60 store within the company to top 5.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence developing 5 new assistant managers and 6 new leads.
- Managed daily work flow and constantly worked with department managers on appearance and improving labor hour efficiency reducing overtime from 20 hours weekly to 0.
- Part of a 3 person team who planned and directed 3 new store openings.
- Part of a 3 person management team in 3 different store locations who achieved 1 million weekly in store sales.
Assistant Night Crew Manager
Foods Co
01.2000 - 08.2004
- Walked store every hour to identify and proactively resolve issues negatively impacting operations and performed nightly cash safe deposit drops.
- Wrote store orders and planned merchandising displays positively affecting store stock levels and inventory.
- Trained, coached, mentored new employees and recommended employees for promotion.
- Maintained 100% labor hour efficiency with 0 overtime for overnight stockers.
Timeline
Operations Manager
Lowe's
11.2020 - 04.2022
DC Warehouse Worker
WinCo Foods Distribution Center
03.2020 - 09.2020
Assistant Store Manager
Walmart Supercenter
01.2012 - 07.2017
Assistant Store Manager
WinCo Foods
01.2005 - 02.2010
Assistant Night Crew Manager
Foods Co
01.2000 - 08.2004