Arturo Da Silva
Plant City
Summary
Bilingual professional with a strong foundation in customer service and team leadership. Proven ability to enhance operational efficiency and resolve conflicts, while maintaining high standards of communication. Adept at managing tasks independently and collaboratively, contributing to a productive team environment.
Overview
3
3
years of professional experience
Work History
Count team member
Hard Rock Casino
Tampa
08.2025 - Current
- Successfully led a team of 5 in chip counting, ensuring accuracy in count room processes.
- Supervised daily cash flow by conducting thorough money counts and reporting discrepancies.
- Managed specialized machinery to guarantee precise money counting.
- Organized count room operations to enhance efficiency and adherence to management instructions.
- Conducted accurate cash counts for gaming revenue and table games.
- Maintained security protocols while handling large volumes of cash.
- Assisted in training new count team members on procedures and best practices.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Assistant Manager
Parking Enforcement of South Florida
Miami
12.2024 - 06.2025
- Improve the efficiency of the computers, solving issue with the office equipment and help the IT manager in any other task needed.
- Sell our services to property managers and property owners, fulfilling their needs and helping them using and understanding the program that we provide them, in English or Spanish.
- Calling and searching for new clients that may be interested in the services that we provide.
- Leader of a group of 10 people of a customer service center, taking charge of the problems that the team can’t solve and solving them in effective ways.
- Always been patient and respectful with the customer.
- Correct and congratulate the action of the team improving the efficiency and teamwork.
- Assisted in managing daily parking enforcement operations and staff scheduling.
- Coordinated communication between enforcement officers and local law enforcement agencies.
- Monitored parking violations and ensured compliance with city regulations.
Warehouse Worker
Venkor
Caracas, Distrito Capital
02.2023 - 10.2024
- Loaded and unloaded shipments following safety guidelines and procedures.
- Operated forklifts to move materials within the warehouse efficiently.
- Assisted team members with daily tasks to ensure smooth workflow.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Education
High School Diploma -
Colegio Luz De Caracas
El Paraiso, Venezuela08-2020
Skills
- Customer service experience
- Bilingual
- Time management skills
- Organizational skills
- Conflict resolution
- Proactive
- Team player
- Leadership
- Communication skills
- Fast Learner
- Physical stamina
- Professionalism and etiquette
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Count team member
Hard Rock Casino
08.2025 - Current
Assistant Manager
Parking Enforcement of South Florida
12.2024 - 06.2025
Warehouse Worker
Venkor
02.2023 - 10.2024
High School Diploma -
Colegio Luz De Caracas