Arturo Davalos - Rios
Frisco,TX
Summary
With a foundation in logistics and inventory management gained during my tenure as a delivery driver and Inventory Control Clerk, I have cultivated a strong attention to detail, time management, and customer service skills. Eager to pivot towards a career in IT support, I bring my passion for technology, my proven problem-solving abilities, and a client-focused approach. My transition to IT support reflects my dedication to embracing new challenges and leveraging my commitment to continued learning and excellence as I contribute to a dynamic and collaborative IT team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
Staples
09.2020 - 05.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Inventory Control Specialist
SeeScan
02.2018 - 09.2020
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
Education
High School Diploma -
Sweetwater High School
National City, CA09.2015
Skills
- IT Security Principles
- Data Backup and Recovery
- Customer Service
- Technical Troubleshooting
- Software Installation and Configuration
- Hardware Maintenance and Repair
Certification
- Comptia A+ Certification (2023) - online certificate - Comptia.com
- Google IT Support Professional Certificate (2023) - online course - coursera
- The Bits and Bytes of Computer Networking (2023) - online course - coursera
- Technical Support Fundamentals (2023) - online course - coursera
- System Administration and IT Infrastructure Services (2023) - online course - coursera
- IT Security (2023) - online course - coursera
- Operating Systems and You: Becoming a Power User (2023) - online course - coursera
Timeline
Delivery Driver
Staples
09.2020 - 05.2023
Inventory Control Specialist
SeeScan
02.2018 - 09.2020
High School Diploma -
Sweetwater High School