Arturo De Anda
Burbank,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Demonstrates ability to enhance customer satisfaction, while mentoring teams for peak performance. Skilled in cash handling and customer relationship development, ensuring operational excellence without compromising service quality.
Overview
3
3
years of professional experience
Work History
Porter
PAC Property
07.2023 - 08.2024
- Resolved guest inquiries punctually and politely for professional customer service.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines to ensure smoother operations
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
Shift Manager
Sonic DriveIn
10.2021 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
John H. Francis Polytechnic
Sun Valley, CA05.2021
Skills
- Strong Work Ethic
- Problem-Solving
- Punctual and Dependable
- Ensuring customer satisfaction
- Team Leadership
- Cash handling expertise
- Team Development
- Customer relationship development
Timeline
Porter
PAC Property
07.2023 - 08.2024
Shift Manager
Sonic DriveIn
10.2021 - 06.2023
High School Diploma -
John H. Francis Polytechnic
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