ARTURO DE LA O
General Operations
Sunland Park,NM
Summary
To secure a challenging position in a reputable school district to expand my learnings, knowledge, and skills. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
14
14
years of professional experience
Work History
General Manager
South Central Logistics / Exel Logistics LLC
05.2015 - Current
- Responsible for all Transportation Operations
- Oversee Drivers
- Dispatcher and office staff
- Maintaining existing customers
- Acquire new customers for Brokerage & Trucking companies
- Providing quality work & Customer service
- Communicating with all customers & Drivers during projects
- Assuring that all projects are finished on time
- General office responsibilities
- Create accurate daily reports of entire company operation.
Logistics Coordinator / Averitt Express
Mount Franklin Foods
09.2014 - 04.2015
- Responsible for all LTL/TL shipment assigning and tracking
- Maintain accurate reports on all Outbound and Inbound shipments
- Maintain and distribute daily, weekly freight charge reports
- Schedule pickup and delivery appointments for all customers
- Maintain communication with LTL, TL and Brokers to assure on time delivery
- Responsible for all trip manifest data entry into Mt
- Franklin system
- Provide customer support to in house transportation provider
- (swift) Provide customer support to Customers in a daily basis
- Provide feedback in weekly profitability meetings.
Shop Manager/Local Sales
Raco Film Production equipment
01.2011 - 09.2014
- Manage staff of 5 employees, 8 on set drivers and several independent contractors
- Oversee shop employees in day to day tasks
- Oversee shop manufacturing material/tool inventory
- Responsible for employee payroll as well customer invoicing
- Responsible for completing all customer special equipment requests on time
- Responsible for acquiring new business in local and Nation Wide market
- Provide Customer support 24 hrs a day
- Maintain close contact with Transportation Coordinators as well as Drivers
- Provided assistance with loading equipment utilizing fork lift and pallet jack.
City Dispatcher/Operations Manager/LTL Sales
South Eastern Freight Line
- Managed staff of 10 city drivers, 2 office clerks, and 5 shuttle/line drivers
- Oversaw I/B and O/B shifts
- Dealt with customers on p/u's and deliveries as well as any issues regarding service
- Supervised all local deliveries and P/U
- Processed payroll for all associates
- Provide help with loading and unloading of trailers with fork lift, pallet jack and dollies.
Out Bound Supervisor
South Eastern Freight Lines
- Exceeded goals in Weight inspections, transit times and bills per exceptions
- Supervised 5 shuttle/line drivers, 3 dock workers, part-time office clerk
- Provided customer service, scheduling freight pickups
- Managed all equipment maintenance and provided help with loading of city routes.
On Site Manager/LTL Sales
Averitt Express
- Managed a fleet of 23 drivers at customer locations and throughout 48 states
- Met customer demands on service & quality with on time service at 99.8%
- Produced and submitted weekly reports to customers on truck utilization, including: Hours of Service, Total miles per week per tractor, Dead head miles on backhauls, Total weekly revenue per load, Cost per pound, Miles per gallon, Lumper/toll costs and Weekly revenue
- Responsible for all customers I/B and O/B loads, assigning these loads to drivers
- Responsible for all maintenance of equipment, including: Tractors, Dry vans and Reefer units
- Responsible for payroll as well customer invoicing.
Out Bound Front Line Leader
Averitt Express
12.2024
- Managed staff of 6 city drivers, 5 line haul drivers, 4 dock associates
- Oversaw city drivers in local pickups and deliveries
- Ensured line haul drivers had schedule runs ready by 8:15 pm
- Scheduled appointment for terminal repairs on forklifts, tractors, pallet jacks, trailers, gears and tire repair, as needed
- Performed general customer care, providing inbound and outbound support.
Patient Service Representative
Ortho Rehab
- Maintained close contact with Hospital personnel in order to obtain new business
- Reviewed patient insurance policies to verify coverage in order to provide services
- Reported and set up weekly agenda for PSRS to Central Office.
Out Bound Supervisor
West Ex.
- 03.201
- Managed staff of 6 city drivers, 7 line haul drivers (including 1 Deming driver), 2 dock workers, and 1 CSS worker that broke West Ex freight at the SAIA terminal
- Filled out mileage sheets for line haul drivers
- Administered payroll for all hourly employees on a daily basis
- Scheduled appointment for all terminal repairs on forklifts, tractors, pallet jacks, trailers, gears and tire repair
- Performed general customer care, providing inbound and outbound support.
Education
Certified CNA - Medical
- Elected Leader of Class
Dispatch & Sales Certificate of Completion - Dispatch & Sales Training
Logistics Operations & Management Certification -
01.2009
Training Certification -
01.2000
Skills
- Adaptability
- Collaboration
- Strong Work Ethic
- Problem Solving
- PC/Mac
- AS400
- Lotus Notes
- Qualcomm
- MS Office
- Internet
- Scheduling expertise
- Prioritization
- Route Planning
- Data Entry
- Work Order Management
- Schedule Management
Languages
Spanish
Full Professional
Timeline
Out Bound Front Line Leader - Averitt Express
12.2024
General Manager - South Central Logistics / Exel Logistics LLC
05.2015 - Current
Logistics Coordinator / Averitt Express - Mount Franklin Foods
09.2014 - 04.2015
Shop Manager/Local Sales - Raco Film Production equipment
01.2011 - 09.2014
City Dispatcher/Operations Manager/LTL Sales - South Eastern Freight Line
Out Bound Supervisor - South Eastern Freight Lines
On Site Manager/LTL Sales - Averitt Express
Patient Service Representative - Ortho Rehab
Out Bound Supervisor - West Ex.
- 03.201
West Ex-Supervisory Training - Training Certification ,
El Paso Computer Career Centers- CNA Training - Certified CNA, Medical
South Eastern- Dispatch/Sales Training - Dispatch & Sales Certificate of Completion , Dispatch & Sales Training
Averitt Express-On Site Management Training - Logistics Operations & Management Certification,
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