Arturo Diaz
Boise,Idaho
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Safety Attendant
Saint Alphonsus Medical Center
04.2024 - 11.2024
- Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
Environmental Technician
Saint Alphonsus Medical Center
09.2022 - 04.2024
- Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.
- Ability to work standing for long periods of time
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Maintenance
McDonald’s
06.2022 - 09.2022
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Performed preventative maintenance and inspections on production machinery.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Reduced maintenance downtime by optimizing preventive maintenance schedules and procedures.
Cook
Chick-fil-A
11.2021 - 06.2022
- Maintenance to Machines
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Supply Chain Manager
Merck
08.2020 - 03.2021
- Collaborated with sales and production teams to develop integrated planning processes, improving overall business performance.
- Supervised staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Oversaw demand planning, purchasing, and logistics.
Call Center Representative
Teleperformance Toreo
10.2019 - 08.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
No Degree - Sustainable Energy Systems Engineering
Universidad Autónoma Del Estado De México
Toluca, Estado de México07.2020
High School Diploma -
Escuela Preparatoria Oficial No. 38
Lerma, Estado de México06-2016
Skills
- Able to work under high-pressure
- Positive attitude
- Customer service
- Teamwork
- Adaptability
- Computer Knowledge
- Microsoft office Knowledge
- Creativity
- Fast Learning
- Proactive
- Problem Solving
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Patient Safety Attendant
Saint Alphonsus Medical Center
04.2024 - 11.2024
Environmental Technician
Saint Alphonsus Medical Center
09.2022 - 04.2024
Maintenance
McDonald’s
06.2022 - 09.2022
Cook
Chick-fil-A
11.2021 - 06.2022
Supply Chain Manager
Merck
08.2020 - 03.2021
Call Center Representative
Teleperformance Toreo
10.2019 - 08.2020
- Basic Life Support (BLS) Certification - American Heart Association.
No Degree - Sustainable Energy Systems Engineering
Universidad Autónoma Del Estado De México
High School Diploma -
Escuela Preparatoria Oficial No. 38
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