Arturo Garcia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
4
4
years of professional experience
Work History
Business Operations Manager
Hustle Hard Delivery Services
06.2020 - Current
- Developed strong relationships with clients through excellent communication skills and professional demeanor during deliveries.
- Managed delivery schedules for optimal efficiency, prioritizing urgent shipments and accommodating changes as needed.
- Enhanced route planning with GPS technology, reducing fuel consumption and maximizing the number of deliveries per shift.
- Communicated effectively with dispatchers throughout the day to receive updates on route changes or special instructions from clients.
- Collaborated closely with warehouse personnel to ensure correct package counts were loaded onto vehicles before departure each day.
- Consistently met or exceeded performance metrics such as on-time deliveries, positive customer feedback scores, and low error rates.
- Adhered to all company policies regarding safety regulations and protocols while performing job duties in various weather conditions.
- Ensured delivery vehicle cleanliness both inside and out, maintaining a positive image for the company during customer interactions.
- Maintained safe driving habits while navigating various routes to deliver packages efficiently and on time.
- Provided support for other team members during peak delivery times or unexpected staff shortages, contributing to overall team success.
- Documented all completed deliveries accurately using company software, ensuring proper tracking and invoicing procedures were followed.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
Service Advisor Assistant
Viva Ford
01.2020 - 04.2020
- Enhanced customer satisfaction by promptly addressing service issues and providing solutions.
- Tracked repair order progress, expediting completion times and improving shop throughput rates.
- Participated in ongoing training programs to stay knowledgeable about industry trends and best practices for optimal job performance.
- Assisted in increasing service department efficiency by streamlining appointment scheduling processes.
- Supported the service team in achieving monthly sales goals by identifying upselling opportunities and actively promoting available services to customers.
- Handled warranty claims for customers, resulting in efficient resolution of vehicle issues.
- Helped maintain a safe work environment by upholding company policies regarding workplace health and safety regulations.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
High School Diploma -
Irvin High School
El Paso, TX06.2004
Skills
- Operations Management
- Staff Management
- Workforce Planning
- Business Planning
- Customer Service
- Scheduling
Timeline
Business Operations Manager
Hustle Hard Delivery Services
06.2020 - Current
Service Advisor Assistant
Viva Ford
01.2020 - 04.2020
High School Diploma -
Irvin High School
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