Arturo Lopez-Sierra
Las Vegas,NV
Summary
Accomplished executive with comprehensive experience in leadership, technology, and business. With over 14 years of hands-on experience, I am passionate about optimizing IT organizations, rebuilding and creating top-performing teams and processes, ensuring first-class service to internal and external clients.
My skills encompass expert decision-making and problem-solving, coupled with strong critical thinking and managerial abilities, including the effective management of remote staff. I possess outstanding interpersonal and diplomacy skills, demonstrating the ability to conceptualize, launch, and deliver multiple IT projects on time, achieving expected business results. My knowledge spans numerous technologies, including system analysis and design tools, allowing me to navigate diverse IT landscapes. Notably, I am adept at working well under stress with tight timelines for deliverables, ensuring operational efficiency and project success.
Overview
9
9
years of professional experience
Work History
Regional IT Director
Westgate Resort And Casino
04.2023 - Current
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
- Developed department Cap ex and Op ex budgets and forecasts.
- Motivate, lead and developed a team of diverse individuals with a variety of experience levels and skill sets.
National IT Field Service Manager
Westgate Resorts
02.2018 - 04.2023
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Coordinated with other departments to maintain a streamlined and productive workflow.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Network Administrator Manager
Westgate Resorts
02.2015 - 04.2018
- Improved network efficiency by implementing and managing system updates and patches.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Reduced downtime with proactive identification and resolution of IT issues.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Cultivated a high-performance team through hiring skilled IT professionals, providing training opportunities, and fostering a positive work environment.
- Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
- Monitored system performance and responded to alerts.
- Identified and immediately resolved issues with network devices.
Education
Bachelor of Science - Computer And Information Sciences
ITT Technical Institute - Lake Mary, FL
Lake Mary, FL02.2012
Skills
- Data Analytics
- Big Data Management
- Business Analysis
- Technical Support Management
- Disaster Recovery
- IT Training and Development
- IT Compliance
- IT Budgeting
- Vendor Management
- IT Quality Assurance
- IT Governance
- IT Performance Metrics
- IT Service Management
- System Integration
- ITIL Framework
- IT Infrastructure Management
- Customer Relationship Management
- IT Policy Development
- IT Process Improvement
- Operational Reporting
- Project Coordination
Timeline
Regional IT Director
Westgate Resort And Casino
04.2023 - Current
National IT Field Service Manager
Westgate Resorts
02.2018 - 04.2023
Network Administrator Manager
Westgate Resorts
02.2015 - 04.2018
Bachelor of Science - Computer And Information Sciences
ITT Technical Institute - Lake Mary, FL
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