Arturo Macias
Irving
Summary
Motivational Inside Sales Manager recognized for leading teams in territory development and market share growth. Raises productivity with training, support and allocation of talents. Excels in competitive and fast-paced business platforms, elevating teams to top performance ranking.
Overview
15
15
years of professional experience
Work History
Senior Inside Sales Account Manager
Tri-state Enterprises
09.2021 - 09.2024
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to individual needs.
- Increased product sales by developing and cultivating relationships with clients and providing personalized service.
- Collaborated with cross-functional teams to develop innovative solutions tailored to client needs.
- Created detailed reports on account performance to inform executive leadership about progress toward goals.
- Leveraged CRM tools for better organization, tracking of leads, and enhanced communication with clients.
- Worked closely with marketing teams to ensure cohesive messaging across all channels.
- Consistently met or exceeded monthly quotas by utilizing effective time management skills.
Store Manager
Versus Car Audio Of Burleson
10.2013 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Call Center Supervisor
Iqor Holdings US
12.2009 - 10.2013
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Education
Associate of Science - Business Administration
Mountain View College
Dallas, TX05.2007
High School Diploma -
Cedar Hill High School
Cedar Hill, TX05.2004
Skills
- Sales Presentations
- Objection handling
- Strategic Prospecting
- Sales Training
- CRM proficiency
- Sales Team Leadership
- Customer Service Management
- Sales Development
- Territory Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Inside Sales Account Manager
Tri-state Enterprises
09.2021 - 09.2024
Store Manager
Versus Car Audio Of Burleson
10.2013 - 09.2021
Call Center Supervisor
Iqor Holdings US
12.2009 - 10.2013
Associate of Science - Business Administration
Mountain View College
High School Diploma -
Cedar Hill High School
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