ARTURO MORENO
Duarte,Ca
Summary
Customer-focused branch office specialist who manages billing inquiries, payments, service requests, and account changes with accuracy. Trains clerks, resolves cashiering issues, and completes quality assurance checks to support consistent service and compliance. Brings bilingual communication, teamwork, and dependable support to daily operations.
Overview
15
15
years of professional experience
Work History
METER READER
SOCALGAS
04.2012 - 01.2016
- Read gas meters across SOCALGAS service routes using handheld recording devices.
- Recorded meter data accurately for billing and account updates.
- Read gas meters to collect usage data for accurate billing. and recorded data using handheld device, organized daily routes, developed weekly schedules, and maintained key logs.
- Inspected meters for potential damage and safety hazards. for damage, leaks, and unsafe conditions.
CASHIER
SOCALGAS
01.2016 - 01.2018
- Processed customer payments and managed cash transactions to ensure accurate and efficient service.
- Processed SoCalGas customer payments through cash, check, and card systems.
- Balanced cash drawers and verified daily payment totals.
- Helped customers resolve issues and questions with account questions and billing inquiries.
CUSTOMER CONTACT REP
SOCALGAS
01.2018 - 10.2023
- Assisted SoCalGas customers with billing, service, and account questions
- Resolved gas service inquiries using customer information systems
- Processed payment arrangements and account updates for utility customers
- Delivered customer support at branch, processed payments, managed cash flow, and fulfilled customer orders for gas accounts. Coordinated and completed service orders for new installations, disconnections, emergency requests, and appliance repairs. Executed various tasks in the branch office.
LEAD BRANCH OFFICE REP
SOCALGAS
10.2023 - Current
- Executed tasks following company guidelines, ensuring compliance in office(s). Perform work direction to lower grade clerks in the branch offices. Train employees in cashiering procedures. Investigated and resolved unusual cashiering problems, enhancing operational accuracy. Conducted quality assurance checks and self-audits for tasks in branch office(s), maintaining service standards.
- Managed customer service requests for SoCalGas utility accounts and billing questions.
- Scheduled service orders with field crews and dispatch teams.
- Processed account changes, payments, and documentation in customer systems.
Education
MASTER'S - LEADERSHIP AND MANGEMENT
UNIVERISTY OF LA VERNE
06-2022
BACHELOR OF SCIENCE - BUSINESS WITH A CONCENTRATION IN MANAGEMENT
UNIVERSITY OF PHOENIX
09-2015
HIGH SCHOOL DIPLOMA -
DUARTE HIGH SCHOOL
06-2010
Skills
- Customer service
- Data entry
- Microsoft Office
- Fluent in English and Spanish
- Responsible, efficient, and flexible
- Team Player
- Relationship building
- Account processing
- Payment reconciliation
- Clear communication
- Time management
- Team collaboration
- Safety awareness
Affiliations
- Branch Office Safety Committee 2021-2022, 2026-Present
- Branch Office Customer Satisfaction Team 2023- 2024
- Management and Associate Preparation Program (MAPP) 2026- Current
Timeline
LEAD BRANCH OFFICE REP
SOCALGAS
10.2023 - Current
CUSTOMER CONTACT REP
SOCALGAS
01.2018 - 10.2023
CASHIER
SOCALGAS
01.2016 - 01.2018
METER READER
SOCALGAS
04.2012 - 01.2016
MASTER'S - LEADERSHIP AND MANGEMENT
UNIVERISTY OF LA VERNE
BACHELOR OF SCIENCE - BUSINESS WITH A CONCENTRATION IN MANAGEMENT
UNIVERSITY OF PHOENIX
HIGH SCHOOL DIPLOMA -
DUARTE HIGH SCHOOL