Aaron Thomas
Ontario,CA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Charter Communications, leveraging strong organizational skills and customer service excellence. Expert in accurate data collection and problem-solving, consistently exceeding performance targets. Skilled in Microsoft Office Suite and relationship building, adept at driving safety and efficiency improvements. Adaptable individual with skill following instructions and tactfully resolving issues for unhappy customers. Experienced Meter Reader with background addressing and repairing damaged equipment and participating in safety meetings. Familiar with SCADA systems and public utilities.
Overview
15
15
years of professional experience
Work History
Meter Reader
Los Angeles Department Of Water & Power
2016.09 - Current
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
Advanced Broad Band Technician
Charter Communications
2013.07 - Current
- Install and disconnect broadband services as and when required
- Troubleshooting, customer service calls
- Educate customers regarding use of service and preventive measures
- Determine customers' current service levels and suggest upgrades and downgrades
- Complete work orders and other pertinent documentation.
Direct sales
Charter Communications
2012.10 - 2013.06
- Emphasized product features based on analysis of customers' needs
- Scheduled and attended at least 5 appointments per week
- Planned and organized routes within territory to maximize efficiency and time in the field
- Maintained friendly and professional customer interactions
- Shared product knowledge with customers while making personal recommendations
- Met and exceeded monthly quotas.
Meter Technician
Corix Utility Services
2010.01 - 2012.02
- Installed smart Connect electric Meters for all standing customers in southern California
- Maintained inventory of delegated meters
- Read and documented meter Reading for billing purposes
- Maintained and operated company vehicle to assigned routes.
Education
High School Diploma -
Pomona High School
Pomona, CA06.1999
Skills
- Strong social skills
- Microsoft Office Suite
- Building rapport with potential clientele
- 10 key
- Strong organizational skills
- Inventory control
- Creative problem solver
- Listening skills
- Internet research
- Excellent communication skills
- Fast learner
- Top sales performer
- Customer service
- Computer proficiency
- Typing
- Telephone Skills
- Relationship Building
- Team building
- Splicing
- Safety measures and policies
- Safety awareness
- Safety Procedures
- Equipment Maintenance
- Route Navigation
- Accurate record keeping
- Meeting attendance
- Accurate Data Collection
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Accomplishments
- Tech Operations
- Installed broadband services successfully in an industry setting with complex Linux and Windows integrated systems.
- Named Employee of the Quarter for managing maximum installations in a prescribed amount of time
- Sales
- Consistently generated additional revenue through skilled sales techniques.
- Inside Sales
- Met and exceeded quotas generating 65+ calls per day on leads for loan retentiondepartment.
- Retained 75%+ customer home loans with company
- Outside Sales
- Generated new business for company by penetrating 100% of assigned territory.
- Met and exceeded Sales quotas 85% of the time.
- Top performer on a team of 12 always in the top 3 of performers.
- Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintained a positive experience for all customers
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Career Overview
I'm seeking an employment opportunity with an established company that I can grow with and learn from. Skills consist in tech operations, working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. I'm capable of overcoming objectives in many situations. Very detailed-oriented and resourceful in completing task at all levels. Capabilities include: Problem solving, knowledgeable with hardware tools and outdoor environments, customer service & relations. Overcoming objectives, various computer programs, computer operations GFE (Good Faith Estimate) prep, office equipment operation general problem solving.
Timeline
Meter Reader
Los Angeles Department Of Water & Power
2016.09 - Current
Advanced Broad Band Technician
Charter Communications
2013.07 - Current
Direct sales
Charter Communications
2012.10 - 2013.06
Meter Technician
Corix Utility Services
2010.01 - 2012.02
High School Diploma -
Pomona High School
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