Arturo Ramirez
Downey,CA
Summary
Service-oriented Member Services with 6 years of leadership experience. Core competencies include: Training, leading, coaching and customer service. Exceptional communication and time management skills. Seeking opportunity to grow and expand my knowledge.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager/Trainer
CrossFit Downey
10.2011 - Current
- Manage various fitness classes and assure that thier skill match the participants learning
- Track class attendance and monitor class size to gauge the effectiveness of the daily program as well as handle all member retention/membership renewals
- Provide instruction and insure gym members are motivated and satisfied
- Develop personal programs for clients to obtain individual goals.
- Improved employee retention rates with effective onboarding processes and ongoing support initiatives.
Sales Associate
AT&T Mobility
02.2012 - 09.2013
- Maintained knowledge of multiple product plans
- Identified what plan was best suited for the customer lifestyle
- Ensured sales area neat for best presentation.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Graphic Designer
ICA Home Decor
02.2008 - 10.2011
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, brochures, banners, and signs.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Completed final touches for projects before rollout.
Security Guard
Vermont Restaurant
11.2010 - 04.2011
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Graphic Designer
Av Grafix
01.2006 - 06.2007
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Telemarketer
Research Design Specialists
02.2003 - 05.2006
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages, and transferred calls to correct individuals.
- Followed up with customers to solicit further sales.
- Recorded and updated customer information in online systems.
Cashier
McDonald's Restaurant
04.1996 - 11.1997
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts - Graphic Design
California State University, Los Angeles
Los Angeles, United StatesSkills
- Technical knowledge
- Sales Training
- New Hire Training
- Training delivery
- Coaching Techniques
- Employee Mentoring
- Leadership training
- Adaptive Learning
- Coaching and Mentoring
- Exceptional communicator
- Classroom Instruction
- Small Group Instruction
Certification
- Certified massage therapist
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Sales Associate
AT&T Mobility
02.2012 - 09.2013
Manager/Trainer
CrossFit Downey
10.2011 - Current
Security Guard
Vermont Restaurant
11.2010 - 04.2011
Graphic Designer
ICA Home Decor
02.2008 - 10.2011
Graphic Designer
Av Grafix
01.2006 - 06.2007
Telemarketer
Research Design Specialists
02.2003 - 05.2006
Cashier
McDonald's Restaurant
04.1996 - 11.1997
Bachelor of Arts - Graphic Design
California State University, Los Angeles