Dynamic professional with extensive experience as an Emergency Roadside Assistant at Wind N Sea, excelling in quick decision-making and automotive diagnostics. Proven track record of enhancing service efficiency and customer satisfaction through effective staff management and streamlined operations. Committed to delivering results and fostering positive client relationships.
Work History
Emergency Roadside Assistant
Wind N Sea
Supervised wash bay operations, maintaining smooth vehicle flow and consistent service quality.
Monitored chemical inventory, restocking supplies to prevent service delays.
Resolved customer concerns promptly, supporting positive satisfaction and repeat business.
Scheduled staff coverage, balancing labor needs with daily traffic demands.
Picker
1 Year
Newport Farms | 07.2017 - 07.2018
Coordinated daily tire and wheel service workflow to maintain efficient shop operations.
Supported technicians with scheduling, dispatching, and job completion tracking.
Assisted customers with product selection, estimates, and service recommendations.
Monitored inventory levels for tires, wheels, and shop supplies.
Tracked work orders to ensure timely completion and consistent communication.
Assistant Manager
3 Years 8 Months
Bud's Tire And Wheel | 02.2023 - Current
Coordinated daily tire and wheel service workflow to maintain efficient shop operations.
Supported technicians with scheduling, dispatching, and job completion tracking.
Assisted customers with product selection, estimates, and service recommendations.
Monitored inventory levels for tires, wheels, and shop supplies.
Tracked work orders to ensure timely completion and consistent communication.
Assistant Manager
1 Year
Quick Quack Car Wash | 10.2021 - 10.2022
Trained attendants on cleaning procedures, equipment use, and customer service standards.
Inspected vacuums, conveyors, and wash equipment, coordinating maintenance when needed.
Reduced wait times for customers by streamlining service workflows and improving equipment maintenance schedules.
Evaluated staff performance regularly through individual meetings, setting clear expectations for improvement when needed.