LORENZO BOWIE
Automobile Club of Southern California
Dallas,TX
1
Certification
12
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Emergency Roadside Assistant
9 Months- Managed over 100 high-volume dispatch calls using advanced communication systems to optimize route efficiency.
- Coordinated emergency responses for roadside assistance requests, ensuring timely service delivery.
- Developed standard operating procedures for handling complex emergency situations effectively.
- Provided exceptional customer service to distressed callers while obtaining necessary details for appropriate action.
Help Desk Technician II
1 Year 3 Months- Managed over 100+ customer calls per day.
- Monitored help desk ticketing system queues for incoming requests from customers.
- Provided technical support for hardware and software issues to end-users via telephone, email, chat and remote access tools.
- Documented all steps taken during issue resolution in the ticketing system for future reference.
Outbound Sales Representative
2 Years 11 Months- Made average of 100 outbound and inbound calls per day.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Educated customers on product and service benefits, explaining features and answering questions.
Assistant Underwriter
1 Year 5 Months- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Managed over 50 customer calls per day.
- Evaluated insurance applications for accuracy and risk assessment.
Client Service Representative
2 Years 11 Months- Insure that all client emails and phone calls are responded too and resolved promptly.
- Made over 100+ monthly client service calls to all clients.
- Generate monthly, weekly, and daily reports for clients.
- Organize and maintain all new business, including acknowledgment reports.
Technical Support Technician I
2 Years 1 Month- Used help desk processes and procedures to deliver first-level technical support to customers.
- Evaluated, tested, and resolved problems with hardware and software in data systems.
- Handled over 75+ escalated calls and creating tickets personally and smoothly to satisfy customers' needs.
- Evaluated problems with applications, workstations, servers, and network components to serve customers and manage technical questions.
Education
Bachelor of Science - General Studies
Certificate of Technical Studies - Dental Assisting
High School Diploma
Skills
Effective Written and Verbal Communication
Technical Support and Assistance
Administrative and Office Support
Issue and Complaint Resolution
Patience and empathy
Microsoft Word
Microsoft Excel
Online Chat
Certification
HDI Support Center Analyst
Timeline
Emergency Roadside Assistant
Automobile Club of Southern California
12.2025 - CurrentRead More
Help Desk Technician II
General Dynamics Information Technology
08.2024 - 11.2025Read More
Outbound Sales Representative
Xfinity
09.2021 - 08.2024Read More
Assistant Underwriter
State Farm
09.2019 - 02.2021Read More
Client Service Representative
Coast Professional Inc.
10.2016 - 09.2019Read More
Technical Support Technician I
Centurylink
09.2014 - 10.2016Read More
Southern University At Shreveport
Bachelor of Science from General Studies
Read More
Unitech Training Academy
Certificate of Technical Studies from Dental Assisting
Read More
West Ouachita High School
High School Diploma
Read More