Arturo Serrano
Von Ormy,USA
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wash Tub Car Wash
- Maintained a clean and organized work environment.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
Service Crew Member
Sonic
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
Server
Chili's Bar and Grill
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Junior -
Texas A&M University-San Antonio
05.2022
High School -
Southwest Legacy High School
05.2022
Skills
- Client Support
- Effective Communication
- Analytical Problem-Solving
- Cross-Functional Collaboration
- Deadline-Oriented Planning
- Appropriate Workplace Attire
Certification
- TBAC (Texas Alcoholic Beverage Commission Certification)
- Food Handlers Certification
Languages
Spanish
Native or Bilingual
Timeline
Server
Chili's Bar and Grill
07.2024 - Current
High School -
Southwest Legacy High School
- TBAC (Texas Alcoholic Beverage Commission Certification)
- Food Handlers Certification
Customer Service Associate
Wash Tub Car Wash
Service Crew Member
Sonic
Junior -
Texas A&M University-San Antonio
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