Arturo Yebra
Gainesville ,GA
Summary
Enthusiastic in Customer Service professional with experience in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization.
Overview
12
12
years of professional experience
Work History
Carrier Sales Representative
Freedom Trans
Gainesville, GA
01.2022 - Current
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Dispatch Manager
Freedom Trans
Gainesville, GA
03.2021 - 01.2022
- Helped and maintain customer informed in changes, delays and any problem that arsed during my shift.
- Assured all drivers had load information and secured drivers arrived and in a timely maner,
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
Carrier Sales Representative
GTO2000
Gainesville, GA
01.2016 - 03.2021
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Infantryman
US Army
Fort Benning, GA
04.2009 - 04.2015
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Advancing in my field in ranking, with higher understanding in training.
- Trained in use of tear gas, passive ordnance and explosives.
Education
High School Diploma -
Johnson High School
Gainesville, GANo Degree - Electrical Engineering
University of North Georgia
Dahlonega, GASkills
- Problem sloving
- Customer Loyalty
- Operational Efficiency
- Visual Merchandising
- Managing a team
Timeline
Carrier Sales Representative
Freedom Trans
01.2022 - Current
Dispatch Manager
Freedom Trans
03.2021 - 01.2022
Carrier Sales Representative
GTO2000
01.2016 - 03.2021
Infantryman
US Army
04.2009 - 04.2015
High School Diploma -
Johnson High School
No Degree - Electrical Engineering
University of North Georgia
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