Shakierra Turner
Ruskin
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Quest Diagnostics
Tampa
05.2023 - 03.2025
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Sales Associate
Tru Green
Tampa
05.2019 - 05.2023
- Assisted customers by identifying their needs and recommending the best products or services, leading to a 90% increase in sales.
- Maintained accurate inventory records and updated customer data in the company’s sales system.
- Fostered positive customer relationships through friendly, professional interactions that led to repeat business and customer loyalty.
- Consistently met or exceeded sales targets in a fast-paced environment while maintaining high standards of service quality.
Customer Service Representative
One Touch Direct
Tampa
12.2016 - 04.2019
- Consistently delivered exceptional customer service by listening carefully to customer concerns and providing personalized solutions.
- Answered customer inquiries via phone, email, and chat, resolving issues related to product features, billing, and order status.
- Leveraged CRM software to track customer interactions, ensuring all data was up-to-date and accurate for future reference.
- Achieved [X]% customer satisfaction rating through timely and effective problem resolution.
- Demonstrated a deep understanding of product offerings, helping customers discover the right services and solutions.
- Worked collaboratively with team members to meet sales and customer service goals in a fast-paced environment.
- Adapted to flexible schedules, including night shifts and weekends, to ensure coverage during peak hours.
Education
GED -
Middleton High School
Tampa, Florida05-2009
Skills
- Problem Sloving
- Tech Savy
- Adaptability
- Attention to detail
- Team Collaboration
- Sales Acumen
- Strong Verbal and written
- Customer service
- Sales strategies
Timeline
Customer Service Representative
Quest Diagnostics
05.2023 - 03.2025
Sales Associate
Tru Green
05.2019 - 05.2023
Customer Service Representative
One Touch Direct
12.2016 - 04.2019
GED -
Middleton High School