Arturo Zapote-Lora
Holiday,FL
Summary
Dynamic and results-driven professional with extensive experience at McDonald's Restaurant, excelling in employee training and customer service. Proven ability to enhance team performance through effective leadership and active listening. Bilingual in English and Spanish, skilled in cash handling and writing creatively on sports. Proficient in many online applications such as Photoshop, Canva, Microsoft Word, Excel, Powerpoint, etc.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
05.2023 - Current
- Trained new crew members on operational procedures and customer service standards.
- Monitored crew performance, providing feedback to enhance efficiency and teamwork.
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
Education
Associate of Arts - Communications
St. Petersburg College
Clearwater, FLHigh School Diploma -
Anclote High School
Holiday, FL06.2024
Skills
- English
- Spanish
- Writing (Creative Writing, Investigative Writing)
- Customer service
- Employee training
- Cash handling
- Active listening
- Team leadership and supervision
- Verbal communication
Accomplishments
- Graduated as Salutatorian of the class of 2024 at Anclote High School
- Was Certified for Adobe Photoshop in 2022
- Was Certified for Adobe Illustrator in 2023
- Was Certified in Microsoft Word 2023/24
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Crew Trainer
McDonald's Restaurant
05.2023 - Current
Associate of Arts - Communications
St. Petersburg College
High School Diploma -
Anclote High School