Alexis Stephen
Las Vegas
Summary
Dynamic professional with a proven track record at McDonald's, excelling in employee training and customer service. Bilingual in English and Spanish, I effectively enhance team performance and foster a positive environment. Recognized for optimizing labor resources and delivering impactful coaching, driving efficiency and engagement in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Crew Trainer
McDonald's
Las Vegas, NV
02.2020 - Current
- Trained new crew members on operational procedures and customer service standards.
- Monitored team performance to ensure compliance with health and safety regulations.
- Delivered feedback and coaching to enhance team skills and efficiency.
- Assisted in scheduling shifts to optimize labor resources during peak hours.
Customer Service Representative
The Ultimate Summer Camp
Summerlin , NV
05.2018 - 08.2019
- Responded to camper inquiries, ensuring timely and accurate information delivery.
- Promoted a harmonious setting by resolving conflicts among campers.
- Supported team in coordinating daily camp activities, enhancing participant engagement.
- Managed registration processes, maintaining organized records for camper information.
Education
High School Diploma -
Spring Valley High School
Spring Valley, NV03.2023
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Bilingual English/ Spanish
Timeline
Crew Trainer
McDonald's
02.2020 - Current
Customer Service Representative
The Ultimate Summer Camp
05.2018 - 08.2019
High School Diploma -
Spring Valley High School