RANDY S BROWN
Homosassa,FL
Summary
Dynamic professional with extensive experience in automotive sales and team management, notably at Suncoast Lincoln Mercury. Proven track record in closing sales and enhancing customer relationships. Skilled in inventory management and fostering team productivity, driving operational success and customer satisfaction in fast-paced environments.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Crew Trainer
Illas Corporation - McDonalds Franchisee
Lecanto, FL
05.2025 - Current
- Current duties to include but not limited to:
- Trained new crew members on operating front counter, drive-thru, grill, and fryer, enhancing team competency and service quality.
- Led by example, maintained team focus on tasks, and ensured adherence to company policies and food safety standards.
- Supported floor managers by coaching team members and managing operations during peak hours, ensuring smooth service during busy rushes.
General Manager/Partner
J and J Auto Sales
Crystal River, FL
02.2018 - 04.2025
- Oversaw operations of buy here pay here automotive sales lot, ensuring streamlined processes and high customer satisfaction.
- Promoted vehicle inventory via online platforms and lot displays, maximizing visibility and customer engagement.
- Conducted sales transactions to facilitate seamless customer experiences.
- Coordinated financing options for customers, enhancing accessibility to vehicle purchases.
- Directed accounts receivable processes, maintaining accurate records and ensuring timely collections.
- Managed inventory purchasing to optimize stock levels and availability.
- Supervised vehicle reconditioning and repairs to uphold quality standards.
- Processed vehicle title documentation, ensuring compliance with regulations.
Sales/PR Rep
GUN STOCK and BARREL
Inverness, FL
03.2016 - 05.2022
- Supported owner in firearm sales, organized gun show booths and machine gun shoot venues, and managed social media postings to engage customers.
- Contributed to operations in a part-time role.
General Manager/Partner
Citrus Auto Trader
Lecanto, FL
06.2009 - 02.2018
- Managed sales and marketing for used vehicles, including vehicle purchasing, overseeing reconditioning, and executing online and print marketing strategies; oversaw F&I process for all sales contracts and warranties.
- Executed HR functions including employee hiring, terminations, scheduling, and coaching/mentoring to enhance team effectiveness.
- Maintained accurate accounts receivable records to support financial oversight.
General Manager
Suncoast Lincoln Mercury
Crystal River, FL
06.1999 - 03.2009
- Directed daily operations of automotive sales and service departments, ensuring optimal performance and customer satisfaction.
- Oversaw team performance, coaching members to improve customer service quality and engagement.
- Managed inventory control and ensured availability of vehicle stock.
- Advanced from sales manager to general manager, maintaining F&I responsibilities to support revenue growth.
Sales Manager - F&I Manager
Suncoast Lincoln Mercury
Crystal River, FL
02.1998 - 06.1999
- Directed sales team to achieve monthly targets and enhance customer engagement.
- Hired and trained salespeople, set sales targets, managed sales reporting, ordered vehicle inventory, and facilitated financing for retail customers.
- Developed training programs to enhance staff product knowledge and sales techniques.
- Analyzed market trends to identify new business opportunities and customer preferences.
Sales Representative
Suncoast Lincoln Mercury
Crystal River, FL
07.1994 - 01.1998
- Executed sales of new and used vehicles, enhancing dealership revenue.
- Assisted customers with vehicle selection and financing options.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Built strong relationships with clients to enhance customer loyalty.
Service Advisor
Suncoast Lincoln Mercury
Crystal River, FL
06.1990 - 07.1994
- Coordinated repair orders and client appointments while effectively communicating repair options.
- Assisted customers with vehicle inquiries and service scheduling.
- Explained service options and pricing to enhance customer understanding.
- Coordinated service appointments to optimize workflow and efficiency.
Education
Associate's degree - Business (Associate in Arts (AA))
College of Central Florida
Ocala, FLSkills
- Technical Proficiency
- Team leadership
- Administrative support
- Profit & Loss
- Inventory management
- Deal closing
- Marketing
- Sales strategy management
- Client rapport building
- Direct Sales
- Sales Management
- Online automotive sales
- Microsoft Excel
- Closing sales
- Phone communication
- Microsoft PowerPoint
- CRM Software
- Auto insurance sales
- Automotive diagnostics
- Relationship building
- Customer service
- Quality assurance
- Customer interactions
- Productivity software
- Customer inquiry handling
- Service excellence
- Automotive service
- Computer literacy
- Contract management
- Management
- Computer applications
- Pricing
- Sales
- Math
- Supervising experience
- Basic firearms training
- Mobile devices
- Manual transmission
- Computer operation
- Contract negotiation
- Negotiation
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Driver's License,
Certified Notary Public,
Automobile Warranty Sales 0253, September 2023 to September 2027,
License number G044161,
NRA Certified Range Safety Officer, April 2016 to April 2017,
Motorcycle License
Languages
English
Timeline
Crew Trainer
Illas Corporation - McDonalds Franchisee
05.2025 - Current
General Manager/Partner
J and J Auto Sales
02.2018 - 04.2025
Sales/PR Rep
GUN STOCK and BARREL
03.2016 - 05.2022
General Manager/Partner
Citrus Auto Trader
06.2009 - 02.2018
General Manager
Suncoast Lincoln Mercury
06.1999 - 03.2009
Sales Manager - F&I Manager
Suncoast Lincoln Mercury
02.1998 - 06.1999
Sales Representative
Suncoast Lincoln Mercury
07.1994 - 01.1998
Service Advisor
Suncoast Lincoln Mercury
06.1990 - 07.1994
Associate's degree - Business (Associate in Arts (AA))
College of Central Florida