ARTURO ANGEL AQUINO
Miami
Summary
A top-performing, well-rounded professional with a wide range of skills. Proficient in troubleshooting hardware and software products and providing technical support and Administration for SAP Ariba System. Ability to secure computer networks and servers from hackers and malware. Pursuing a Bachelor's in Network System Security. Demonstrates exceptional integrity and responsibility in all tasks. Possesses excellent interpersonal skills and the ability to explain products and understand customers' objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SAP Ariba Administrator
STIHL Inc
03.2023 - Current
- Scoping and training suppliers to get them enabled in Ryder's Procure-to-Pay Ariba tool to ensure electronic exchange of Purchase Orders and Invoices
- Training strategic suppliers to integrate their catalog for faster and more efficient electronic ordering
- Training strategic suppliers to integrate their invoicing system to ensure faster and efficient automatic payment scheduling
- Implementing Contracts with providers to ensure rate compliance and electronic invoicing via cXML or EDI
- Ariba Upstream and Downstream Guided buying and Invoicing
SAP Ariba Administrator
NCL Cruise Line
02.2022 - 01.2023
- Assist in resolving issues related to transmission of electronic documents via the Ariba Network and Ariba On Demand solutions
- Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Issue / Status Tracking- Provides weekly updates and escalates critical issues to Team and Project management in a timely manner
- Lead and influence resources that impact success, including management of and delegating tasks to resolve issues to other teams/individuals when necessary
- Lead and support Supply Chain pursuits and Practice Development initiatives
- Develop external eminence across the sub-capabilities in Supply Chain
- Coordinate and manage testing process with customer from engagement to deployment
IT Support Specialist
Santa Fe Wellness Center
01.2019 - 02.2022
- Drove service delivery and improved Enterprise IT services and products to 20,000+ end users in a fast-paced IT firm with 50+ corporate customers
- Performed 30 on-site visits to develop partner solutions
- Provided IT support services, troubleshooting and system operation
- Quickly solved 20+ customer issues daily with 95% success
- Enhanced help desk ticket system, reducing solution time by 35%
SAP Ariba Senior Analyst
Accenture
09.2018 - 01.2019
- Design, implement and deploy SAP Ariba solutions to achieve defined business goals
- Maintain skills in SAP applications process design and configuration
- SAP application design, development, integration, testing, deployment and technical architecture
- Ariba Upstream capabilities including Ariba Spend Visibility, Ariba Sourcing, Ariba Contract Management, Ariba Supplier Information & Performance Management
- Ariba Downstream capabilities including Ariba Procure to Pay, Ariba Procurement Content, Ariba Invoice Management, Payment Management and Discount Management
- Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems
- Providing support for deployment and sustainment as necessary
IT Manager
Wireless America LLC
10.2017 - 08.2018
- Responsible for ongoing development and management of the servers and network, system security, overseeing department budget and planning, and maintaining accurate documentation including resource time tracking and network design documents
- Provide daily support of individual computers and employees
- Led special projects while ensuring they met strategic business requirements and were completed on time and within budget constraints
SAP Ariba Business System - Procure to Pay (P2P)
Ryder Inc
03.2014 - 10.2017
- Overall authority for the configuration, management and administrative activities for Ryder's OnDemand SAP Ariba eCommerce Procurement (P2P) and Sourcing Pro solutions
- Provide subject matter expertise on Ariba P2P system functionality
- Develop and refine business requirements and use them to develop functional specifications, test strategies and provide implementation support
- Ensure compliance of all controls, configurations and data integrity
- Develop, maintain, report, and track key performance indicators and savings metrics
Technical Support Specialist
Dream Hotels
07.2013 - 03.2014
- Provided technical support for Microsoft operating systems, networking, connectivity, computer / peripheral equipment, and software applications
- Maximized use of hardware and software by training users and answering questions
- Tested compatibility of new programs with existing programs and determined capacity of system
- Maintained webpage and hosting
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
NETWORK SECURITY
TICOLANDIA HOSTING
02.2011 - 07.2013
- Secured all networks and servers from hackers and malware
- Ensured that security was up to date with all servers
- Enhanced network monitoring to encompass corporate network components, intrusion detection, and pro-active monitoring of network security threat
- Recommended network security standards and upgrades to management.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
TECHNICAL SUPPORT SPECIALIST
PROCARE REHABILITATION
11.2008 - 10.2010
- Loaded software into computers and placed hardware into production by entering necessary commands
- Performed troubleshooting of software and hardware, as necessary
- Provided technical support for Microsoft operating systems, networking, connectivity, computer / peripheral equipment, and software applications
- Maximized use of hardware and software by training users and answering questions
- Tested compatibility of new programs with existing programs and determined capacity of system
Education
BS - Network System Security
ITT Tech School of Information Technology
Miami, FL04.2025
Management Information Systems Program - undefined
Fast Train
Miami, FL12.2009
Skills
- SAP Ariba Network
- Server Security
- Customer Service
- Ariba Upstream capabilities
- Vendor Relationships
- Ariba Spend Visibility
- Windows Server 2003
- Windows Server 2007
- Linux
- Bilingual
- MS Office Suite
- Adobe Photoshop
- CompTIA-A
- Network
- Forensics
- Workplace Security
- Microsoft MCP
- Security
- Database/Network
- MCSA
- MCSE
- Cisco Tuning
- Process Improvement
- Ariba Procurement Content
- Ariba Invoice Management
- SAP Ariba Administrator
- Communication and Collaboration
Certification
- CompTIA certification - A+, Network+, Security+
- Microsoft certification - MCP, MCSA, MCSE
- Cisco certification - CCENT, CCNA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SAP Ariba Administrator
STIHL Inc
03.2023 - Current
SAP Ariba Administrator
NCL Cruise Line
02.2022 - 01.2023
IT Support Specialist
Santa Fe Wellness Center
01.2019 - 02.2022
SAP Ariba Senior Analyst
Accenture
09.2018 - 01.2019
IT Manager
Wireless America LLC
10.2017 - 08.2018
SAP Ariba Business System - Procure to Pay (P2P)
Ryder Inc
03.2014 - 10.2017
Technical Support Specialist
Dream Hotels
07.2013 - 03.2014
NETWORK SECURITY
TICOLANDIA HOSTING
02.2011 - 07.2013
TECHNICAL SUPPORT SPECIALIST
PROCARE REHABILITATION
11.2008 - 10.2010
Management Information Systems Program - undefined
Fast Train
BS - Network System Security
ITT Tech School of Information Technology
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