ARTURO C. BACLAY
Sacramento,CA
Summary
Expertise includes customer technical support, equipment installation, repair, and maintenance. Highly capable technically, interpersonally, and analytically. Proven ability to produce results in diverse and changing environments
Overview
29
29
years of professional experience
Work History
Training Specialist
Mizuho OSI
12.2001 - 12.2022
- Primarily responsible for technical training, technical support, repairing and servicing Mizuho OSI products (orthopedic equipment) in field throughout United States and international distributors
- Create and facilitate technical training programs for internal employees and external customers
- Develop training materials including participant workbooks, instructor guides, PowerPoint presentations, job aids, and collateral materials
- Manage and ensure all technical-related training program content is up-to-date
- As key liaison and technical business representative, collaborate with Engineering Department and Production Group
- Provides customer support through performance of on-site installation
- Inspects equipment and facilities for proper operation and working condition
- Performs preventative maintenance per work order system
- Maintains logs, manuals, records and other documentation related to preventative maintenance
- Troubleshoots and diagnoses electrical, software, and mechanical malfunctions; corrects faults necessary to return equipment to service
- Adjust, disassemble, repair, and reassemble complex equipment and machinery
- Reports serious problems to Facility Manager; collaborates to develop solutions to problem conditions
- Create and deliver accurate quotes based on company guidelines and procedures
- Support and contributor for site management policies, SOPs, Work instructions and other site related documents
- Keeps tools, safety devices, and equipment in safe, fit, and ready to use condition; performs basic housekeeping, keeps work area in neat and tidy condition.
Technical Support Specialist
Sunrise Technologies
04.2000 - 11.2001
- Support Laser Thermal Keratoplasty system, window NT platform, and robotic laser system
- Provide technical support for all Field Service Engineers, Clinical & Hospital staff, and Field Sales Personnel
- On-site installation, service, and repair of ophthalmic surgical laser equipment
- Performs complex mechanical alignments and system-level electronic calibration of laser
- Write technical bulletins, service manuals, and procedures for field retrofit on LTK
- Produce documented evidence that computerized systems used in development and manufacturing of LTK products will provide consistent and reliable results as intended
- Train medical personnel in operations and technical aspects of LTK
- Documents technical service activities using Mfg-Pro database.
Technical Representative
Air Products and Chemical Inc
01.1994 - 01.1996
- Analytical services, operating, troubleshooting, and repairing gas delivery systems
- Provide gas analysis using conventional analyzers, flame-Ionization Detector analyzers, Particle Counter and APIMS at various semiconductor customer sites
- Develop and maintain thorough knowledge of various customer sites' operation and maintenance of gas system
- Perform calibration on all industrial instrumentation used in gases and chemicals
- Provide technical support to customers researching problems, technical theory, documentation, troubleshooting, and technical advice
- Participate in emergency response calls (Specialty gases & chemical leaks).
Education
Diploma - Electrical
Foley Belsaw Institute (Correspondence
Certificate in High Vacuum Technology. Cylinder Gases Emergency Response Certification ( NFPA 472 and 29 CFR - undefined
120.q). First Responder Operation Certification ( 8 CCR 29 CFR - undefined
Atmospheric Pressure Ionization Mass Spec). CompuMaster: Certificate of Attendance in Troubleshooting, Maintaining, and upgrading PC. National Seminar Group: Certificate of Continuing Education in Troubleshooting & Maintaining PCs. - undefined
Undergraduate - Electrical and Electronic Engineering Technology
City College of San Francisco
San Francisco, CAHigh School Diploma -
John O' Connell Vocational School of Technology
San Francisco, CASkills
- On-site and in-house technical training
- Salesforce
- Installation
- ServiceMax
- Preventive maintenance
- Microsoft office suites
- Service repair
- Troubleshooting
- Customer service
- Customer technical support
- Operational Procedures
- Product Development
Timeline
Training Specialist
Mizuho OSI
12.2001 - 12.2022
Technical Support Specialist
Sunrise Technologies
04.2000 - 11.2001
Technical Representative
Air Products and Chemical Inc
01.1994 - 01.1996
Diploma - Electrical
Foley Belsaw Institute (Correspondence
Certificate in High Vacuum Technology. Cylinder Gases Emergency Response Certification ( NFPA 472 and 29 CFR - undefined
120.q). First Responder Operation Certification ( 8 CCR 29 CFR - undefined
Atmospheric Pressure Ionization Mass Spec). CompuMaster: Certificate of Attendance in Troubleshooting, Maintaining, and upgrading PC. National Seminar Group: Certificate of Continuing Education in Troubleshooting & Maintaining PCs. - undefined
Undergraduate - Electrical and Electronic Engineering Technology
City College of San Francisco
High School Diploma -
John O' Connell Vocational School of Technology
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