Arturo D'Brot

• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination for: International org hosted hybrid events - Conference room upgrades - MAC and Win RMM tools - SSO - Adobe Creative Cloud
• Lead cross departmental collaboration initiatives for various projects including: On Boarding and Off Boarding, Cyber Security, and Events Management
• Being the most senior of the team, I managed and/or trained an IT team of 4 including the IT Director, Helpdesk Tech, and Applications engineer.
• Oversaw projects to support teams, report progress and influence positive outcomes for key stakeholders.

• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements for new applications and systems for the organization - SAmanage - Sharefile - Dropbox - Slack.
• Communicated regularly with customers concerning data exchange and technology integration.
• Maintenance and update of 6 technology conference rooms.
• Recruited, trained and supported help desk technicians and representatives.

• Managed helpdesk ticketing system
• Performed day-to-day LAN and WAN administration, maintenance and support.
• Increased knowledge base for help desk staff by authoring documentation for system configuration, conference room use, and troubleshooting for employees and the IT Team.

• Onsite tech involved in integration of newly acquired Layer42 office
• Document and integrate all programs, hardware, network infrastructure, group policies, shared folder access
• Get all user computers on a Wave image, while still having access to everything they need to get their daily work accomplished
• Handle tickets throughout the West coast pertaining but not limited to Citrix, Palo Alto VPN, Pidgin, MS Office, printers, laptops, desktops, network drive/folder access.
• Create and manage users in AD, Exchange 2010, and Servicenow ticketing system

• 1st level contact and problem resolution through the phone and in person for software, hardware, and application problems; for all employees in the ClubCorp family of over 150 golf and country clubs across the US and Mexico.
• Support to include but not limited to Cisco and HP switches, HP Servers, VMWare, Cisco and Aruba access and routers points, AD, ADP, Lotus Notes, Zimbra, Nomadix, Windows XP and 7, MS Office, Cisco VPN, Trend Micro, POS systems, notebooks, desktops, thin clients, and in-house software.
• Support POS software and hardware, such as Prophetline and Aloha; and Label/Receipt printers.
• Support business iPhones and iPads connecting to email through MobileIron.
• Help with setting up network and phone system for events and tournaments at clubs.
• Data entry via Service Desk Plus including submitting kb reports for solution to new problems.