Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dalton Eden

Mount Juliet,United States

Summary

Project Manager with expertise in project and personnel management. Results-driven professional skilled in leading teams to achieve peak performance. Committed to building strong, effective relationships within teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Project Manager

Plow Networks
Brentwood, Tennessee
01.2024 - Current
  • Managed large-scale IT projects from conception to completion, ensuring timely delivery within budget.
  • Coordinated cross-functional teams to achieve project milestones and maintain transparency.
  • Utilized project management software for effective tracking of progress and deadlines.
  • Created status reports detailing progress against timeline milestones and budget constraints.
  • Facilitated change control processes for efficient handling of scope modifications.
  • Conducted meetings with team members to clarify project goals and assign responsibilities.
  • Analyzed customer feedback to identify areas for product and service quality improvements.
  • Collaborated with stakeholders, vendors, and team members to resolve project-related conflicts.

Project Coordinator

Plow Networks
Brentwood, Tennessee
11.2022 - 01.2024
  • Coordinated project schedules and timelines for various network initiatives.
  • Facilitated communication among team members and external stakeholders.
  • Supported project managers with budget tracking and resource allocation.
  • Developed project plans, established timelines, and ensured deadlines were met.
  • Created and maintained documentation to drive transparency with stakeholders.
  • Monitored project progress, reporting updates to senior management regularly.
  • Organized meetings, prepared agendas, and recorded meeting minutes efficiently.
  • Collaborated with internal departments and external vendors to ensure successful task completion.
  • Engaged in professional development opportunities to remain updated on industry trends and technologies.

Help Desk Team Leader

LKQ Corporation Inc.
Antioch, Tennessee
01.2019 - 11.2022
  • Led daily operations of help desk team, ensuring efficient service delivery.
  • Trained and mentored team members in troubleshooting techniques and customer engagement.
  • Managed ticketing system to prioritize and assign support requests effectively.
  • Established standard operating procedures for consistent responses and resolutions.
  • Collaborated with IT teams to resolve technical issues affecting service quality.
  • Conducted performance reviews to evaluate contributions and skills of team members.
  • Analyzed data trends for incoming calls and emails to identify improvement areas.
  • Prepared reports summarizing help desk activity, including call volumes and response times.

Education

Associate of Applied Science - Information Technology

Volunteer State Community College
Gallatin, TN
05-2018

Skills

  • Project management
  • Team collaboration
  • Stakeholder engagement
  • Communication strategies
  • Budget management
  • Problem solving
  • Quality assurance
  • Conflict resolution
  • Time management
  • Documentation management
  • Project planning
  • ClickUp proficiency
  • AutoTask proficiency
  • ServiceNow proficiency

Certification

  • Six Sigma Yelllow Belt
  • CAPM
  • PMP - In Progress

References

References available upon request.

Timeline

IT Project Manager

Plow Networks
01.2024 - Current

Project Coordinator

Plow Networks
11.2022 - 01.2024

Help Desk Team Leader

LKQ Corporation Inc.
01.2019 - 11.2022

Associate of Applied Science - Information Technology

Volunteer State Community College

Similar Profiles

CREATE PROFILE