Dallas Mitchell
Lebanon,TN
Summary
Dedicated and results-oriented IT Project Manager with a solid background in project and release management. Certified Salesforce Administrator with over 8 years of experience in Information Technology and a strong foundation in Customer Relationship Management (CRM). Known for a consultative approach, interfacing directly with management to customize, administer, and enhance Sales Cloud and Service Cloud console. Skilled in building positive relationships, requirements gathering, scope development, and overseeing complex technical projects. Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget. Tech-savvy Project Manager well-versed in various aspects of project management from inception to completion. Expertise in recruitment and talent acquisition. Committed to consistently meeting or exceeding expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Project Manager
Cognizant Technologies Solutions
Lebanon, TN
05.2021 - 03.2023
- Provided detailed project status updates to stakeholders and executive management
- Coordinated material procurement and services, ensuring projects met budget requirements
- Developed and implemented strategic project plans with Microsoft Planner and Azure DevOps.
- Established procedures for monitoring system performance post-implementation.
- Led meetings with internal team members, consultants and contractors.
- Drafted project construction schedule and updated as job progressed.
- Evaluated existing systems performance metrics in order to identify areas needing improvement.
Software Release Manager
Cognizant Technologies Solutions
Lebanon, TN
09.2018 - 03.2021
- Successfully deployed four major deployments, utilizing cloud-native applications
- Streamlined deployment processes using Plutora, a powerful release management platform.
- Scheduled regular meetings with key stakeholders to review progress on upcoming releases.
- Worked with project stakeholders in QA, development and business analysis to achieve objectives.
- Provided technical guidance and support during pre-release testing cycles.
- Collaborated with cross-functional teams such as product management, engineering, operations, and marketing to ensure successful launches of new products.
- Worked closely with developers, testers, and other stakeholders to ensure all requirements were met prior to each release.
Salesforce Administrator
NDC INC
Nashville, TN
09.2017 - 01.2018
- Consulted with department stakeholders for customized Salesforce configuration
- Designed custom reports, dashboards, and workflows for efficient business processes.
- Collaborated with other teams to ensure seamless integration between multiple platforms.
- Implemented solutions that integrate with third-party services via REST and SOAP API calls.
- Devised reports and visualizations to present requested data in sleek format.
- Provided technical support to internal users on Salesforce issues or questions.
- Customized dashboards to track usage for productivity and performance of business centers and sales teams.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Salesforce Administrator
Change Healthcare
Nashville, TN
08.2011 - 06.2017
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Identified areas of improvement in existing systems and worked towards implementing them effectively.
- Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
- Partnered with project management teams on development of scope and timelines.
- Performed troubleshooting on existing applications within the Salesforce platform.
Education
Bachelor of Science - Computer Networking and Telecommunications
DeVry University - Fort Washington
02.2006
Skills
- Customization and building of Community objects for enhanced client self-management
- Agile Project and Profile Management
- Creation of roles, custom sharing rules, profiles, and permission sets
- Strong Internet/TCP/IP & Routing skills
- Proficient in project planning, Atlassian JIRA, project organization, sprint tracking, and release processes
- Salesforce Administration, Plutora, Auto Rabbit, GitLab, Jenkins, Kubernetes, Azure DevOps, and Prometheus
- Project Development
- Client Relations
- Risk Management
- Project Tracking
- Schedule Management
- Cost Control
- Project Management
- Systems Implementation
- Productivity Improvement
- Technical Support
- Project Planning
- Document Management
- Stakeholder Communications
- Agile Methodology
- Cross-Functional Collaboration
- Project Development and Lifecycle
- Baseline Schedules Creation
Certification
- Salesforce.com Administrator 201 Certification
- Salesforce Service Cloud Consultant
- A+ Certification
Accomplishments
- Led the creation of critical application playbooks, facilitating collaboration with stakeholders for technical document submissions required by the command center.
- Leveraged expertise in Plutora Release to streamline and optimize deployment processes for complex enterprise applications.
Timeline
IT Project Manager
Cognizant Technologies Solutions
05.2021 - 03.2023
Software Release Manager
Cognizant Technologies Solutions
09.2018 - 03.2021
Salesforce Administrator
NDC INC
09.2017 - 01.2018
Salesforce Administrator
Change Healthcare
08.2011 - 06.2017
Bachelor of Science - Computer Networking and Telecommunications
DeVry University - Fort Washington