Arty Flores
Spring,United States
Summary
Dynamic retail leader with a proven track record at T-Mobile, excelling in sales growth and coaching teams to achieve targets. Skilled in strategic planning and relationship building, I consistently enhance customer satisfaction and drive performance through effective upselling techniques and a detail-oriented approach. Committed to fostering a high-engagement work culture.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
T-Mobile
Humble, TX
01.2024 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Met business objectives by driving staff engagement and focusing on target items.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Account Executive
Smart Circle Group
Edinburg, TX
02.2007 - 04.2013
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
Retail Associate Manager
T-Mobile
Harlingen, TX
11.2017 - 01.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Did Direct sales in local event to drive quota and conversion with top sales experts
Mobile Expert
T-Mobile
Mission, TX
05.2014 - 11.2017
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Education
Bachelor Of Business Administration And Management - Business
Ashford University
San Diego, CALeadership And Excellence - Biblical Studies And Leadership
Texas Bible College
Columbus Tx05.2004
Skills
- Retail operations
- Problem-solving
- Highly motivated
- Decision-making skill
- Sales growth
- Coaching and mentoring
- Sales leadership
- Sales analysis
- Goal setting
- Detail-oriented
- Strategic planning
- Upselling and cross selling
- Performance monitoring
- Relationship building and management
- Sales expertise
- Strategic thinker
Accomplishments
Several quarters of Winners circle accomplishments
Currently trending Winners circle for my store in 2025 Q1
Top 20% Annual rank for 2024
Presidents award 2x as an account executive winning paid trips to Bahamas and Jamaica
Timeline
Retail Store Manager
T-Mobile
01.2024 - Current
Retail Associate Manager
T-Mobile
11.2017 - 01.2024
Mobile Expert
T-Mobile
05.2014 - 11.2017
Account Executive
Smart Circle Group
02.2007 - 04.2013
Bachelor Of Business Administration And Management - Business
Ashford University
Leadership And Excellence - Biblical Studies And Leadership
Texas Bible College