Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aruana Cordoba

Summary

Demonstrated expertise in legal research and customer service, enhancing compliance and client satisfaction. Achieved significant team goals through keeping myself organized and open communication with others. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Driven by a great background in regulatory compliance and customer support at Wise, I excel in risk mitigation, communication, leadership and team work. Great at performing internal audits/reviews with 100% quality, conducting investigative reporting and transcribing information.

Overview

15
15
years of professional experience

Work History

High Volume Due Diligence /Regulatory Compliance Analyst

Wise
07.2023 - Current
  • Verifying business across the world with different types of regulations.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Conducted periodic compliance audits and reviews to identify/mitigate the risks for the company.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Develop a deep understanding of the system to better assist clients/companies.
  • Created and maintained compliant work environment.
  • Collaborate with the team to achieve daily and weekly performance goals.

Customer Support Specialist

Wise
01.2022 - 07.2023
  • Helped large volume of customers every day with daily KPI's to reach and maintaining the positive approach for a good experience
  • Multitasked to handle diverse customer needs, different scenarios, setting, prioritizing tasks to keep up with challenging deadlines.
  • Assisted in development of system security protocols, engaging with mainly Brazilian customers and following country regulations.

CEO & English Teacher

English4business
11.2015 - 12.2022
  • Conduct English grammar and vocabulary classes for students and professionals.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts with different scenarios.
  • Built productive relationships with industry partners and regular individuals that wanted to improve their English.
  • Developed key operational initiatives to drive and maintain substantial business growth. Manage marketing, finance, and client relations.
  • Enhance students communication skills and prepare them for professional environments.

Sales Representative /Assistant Retail Store Manager

Pufolandia
11.2012 - 10.2013
  • Oversaw store marketing and managed client interactions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Ensured store/agents organization and maintained financial reports.

Credit Card Collection Agent/Telemarketing Agent

Libbero
01.2010 - 09.2012
  • Maintained high volume of calls and met demands of busy and productive group.
  • Developed strong communication skills and IT knowledge.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Became TL for the company within 1 year working there. Doing 1x1s and having first contact with agents to be able to achieve daily goals.
  • Checking data along with control sheets for KPI's and metrics.

Education

Bachelor of Arts - International Relations

Uninter
Brazil
05.2023

Community College - English Pronunciation

Cape Cod Community College
West Barnstable, MA
05.2014

College/Technical School - Mechanical Technician

ETEP University
Brazil
11.2012

Skills

  • Risk Mitigation
  • Training and mentoring
  • Legal Research
  • Customer Service/Support
  • Leadership
  • Expertise in communication
  • Tools: Looker, Ninja, Zendesk, Twilio, Superset
  • Investigation techniques
  • Policy analysis
  • Risk Assessment
  • Problem-Solving

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary

Timeline

High Volume Due Diligence /Regulatory Compliance Analyst

Wise
07.2023 - Current

Customer Support Specialist

Wise
01.2022 - 07.2023

CEO & English Teacher

English4business
11.2015 - 12.2022

Sales Representative /Assistant Retail Store Manager

Pufolandia
11.2012 - 10.2013

Credit Card Collection Agent/Telemarketing Agent

Libbero
01.2010 - 09.2012

Bachelor of Arts - International Relations

Uninter

Community College - English Pronunciation

Cape Cod Community College

College/Technical School - Mechanical Technician

ETEP University

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Aruana Cordoba