A. Rubén Torres
Palm Bay,FL
Summary
Proven IT leader with experience in IT operations, major incident management, and IT–business alignment, complemented by over 13 years of prior leadership experience in mental health. Former ITOC Manager at L3Harris (rebadged to Accenture), and now ITOC Services Lead at Accenture, overseeing both the ITOC and Monitoring Services Teams.es Teams. Adept at building executive partnerships, driving digital transformation, and ensuring IT initiatives deliver measurable business value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ITOC Services Lead
Accenture
Melbourne, FL
07.2021 - Current
- Company Overview: L3Harris Engagement
- Lead the 24x7x365 ITOC and Monitoring Services Teams, managing incident response, escalation, and monitoring toolsets (Spectrum OneClick, NetFlow, Infoblox).
- Achieved 99% SLA compliance, eliminating breaches on high-priority incidents.
- Implemented ServiceNow automation to streamline workflows and improve transparency.
- Partner with executives across operations, finance, supply chain, and engineering to align IT delivery with business priorities.
- L3Harris Engagement
ITOC Manager
L3Harris Technologies
Melbourne, FL
03.2022 - 07.2024
- Directed day-to-day ITOC operations and tiger team calls, supporting mission-critical systems.
- Coached, mentored and trained team members in order to improve their job performance.
- Created weekly and monthly reports for senior management summarizing operational performance metrics.
- Strengthened compliance and reporting processes, and developed trusted relationships with senior leadership to ensure that IT services aligned with organizational goals.
Director of IT
Indian River Charter High School
Vero Beach, FL
05.2021 - 03.2022
- Implemented cybersecurity policies, endpoint protection, and FERPA/state compliance measures.
- Managed budgets and contracts, ensuring reliable and secure IT operations.
- Managed IT infrastructure and services for the educational institution.
- Developed IT policies to ensure compliance with educational standards.
- Coordinated training sessions on new technologies for faculty members.
Senior IT Support Lead
Rehmann
Vero Beach, FL
05.2018 - 05.2021
- Delivered IT support across Rehmann offices in the state Florida, resolving 50+ weekly tickets.
- Trained and mentored IT staff while maintaining secure network environments (FortiNet, Cisco, VPN).
- Conducted daily meetings with support staff to review tickets and prioritize tasks.
- Created and maintained up-to-date documentation of support procedures.
Education
M.S. - IT Management
Western Governors University
Millcreek, Utah07-2024
B.S. - IT Management & Cybersecurity
Indian River State College
Fort Pierce, FL12-2021
A.S. - Computer Information Technology (Networking Focus)
Indian River State College
Fort Pierce, FL04-2021
Skills
- IT Strategy & Business Alignment
- Digital Transformation
- 24x7x365 Operations & Major Incident Leadership
- IT Service Management (ServiceNow, ITIL/ITSM)
- SLA Compliance & Performance Optimization
- Cross-Functional IT Expertise (Infrastructure, Applications, Security)
- Executive Communication & Stakeholder Engagement
Certification
- Certified Associate in Project Management (CAPM)
- Cisco Certified Network Associate (CCNA)
Target Role
Director, IT Business Analysis – L3Harris Technologies
Selected Achievements
- Transitioned L3Harris ITOC operations to Accenture with zero service disruption.
- Boosted SLA compliance to 99%, ensuring mission-critical reliability.
- Automated ServiceNow workflows, cutting manual workload and enhancing accountability.
- Partnered with leadership to advance SD-WAN and digital transformation initiatives.
- Built and mentored IT teams, strengthening future leadership pipelines.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
ITOC Manager
L3Harris Technologies
03.2022 - 07.2024
ITOC Services Lead
Accenture
07.2021 - Current
Director of IT
Indian River Charter High School
05.2021 - 03.2022
Senior IT Support Lead
Rehmann
05.2018 - 05.2021
M.S. - IT Management
Western Governors University
B.S. - IT Management & Cybersecurity
Indian River State College
A.S. - Computer Information Technology (Networking Focus)
Indian River State College
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