Trevor Niehaus
Summary
Dynamic Technical Account Manager with a proven track record at Divisions Maintenance Group, excelling in enterprise account management and IT solutions. Experienced in cloud solutions, IT strategy, building strong client partnerships, and customer success, with a proven ability to translate complex technology into business value. Passionate about helping clients achieve long-term success while strengthening enterprise relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Divisions Maintenance Group
01.2022 - Current
- Built and maintained strong executive and technical relationships across enterprise-scale accounts, serving as a trusted advisor and single point of contact.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Oversaw onboarding, implementation, and ongoing support for complex IT solutions, completing projects on time and within budget (achieved 95% on-time delivery rate)
- Conducted Quarterly Business Reviews (QBRs) and executive presentations, translating technical results into business outcomes that improved ROI by 15%.
- Successfully managed a portfolio of 5 large-scale accounts simultaneously, balancing competing priorities while meeting SLA commitments (achieved 90% SLA adherence).
Business Systems Analyst
Divisions Maintenance Group
12.2019 - 01.2022
- Led requirements-gathering sessions with stakeholders, documenting functional and technical specifications that reduced project rework.
- Acted as liaison between business units and technical teams, ensuring stakeholder needs were met while maintaining scope and budget compliance.
- Partnered with IT and business teams to translate complex requirements into actionable solutions, improving user adoption across all systems.
- Delivered executive-level reports and dashboards that provided real-time visibility into KPIs, enabling data-driven decision-making across departments.
Education
Bachelor of Science - Business Systems
Northern Kentucky University
Newport, KY01-2020
Skills
- Cloud Solutions (AWS, Azure, GCP)
- Enterprise Account Management
- Data Analysis & KPI Reporting (Power BI)
- CRM Tools (Salesforce, HubSpot, SAP)
- Customer Success Management
- Ticketing & Tracking software (Jira, Zendesk, ServiceNow)
- Generative Ai (ChatGPT, Grok, CamelAi)
- IT Strategy & Business Alignment
- Project & Implementation Management
- Stakeholder Communication & Engagement
Certification
- Certified Lean Six Sigma Green Belt - 2025
- Certified Strategy Professional (CSP) - 2025
- Certified Scrum Master - 2025
- Certified IMB SPSS Statistics Expert - 2024
- Project Management Professional Training - [35 Hours]
- Certified Business Analysis Professional Training (CBAP) - [35 Hours]
Timeline
Technical Account Manager
Divisions Maintenance Group
01.2022 - Current
Business Systems Analyst
Divisions Maintenance Group
12.2019 - 01.2022
Bachelor of Science - Business Systems
Northern Kentucky University
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