Arun Meth
Glen Allen,VA
Summary
Accomplished Global Technical Support Engineer II with over 19 years in healthcare technology, specializing in EMR systems, DICOM, and medical equipment support. Demonstrates expertise in resolving 95%+ of escalated issues, enhancing system uptime and customer satisfaction. Recognized for operational excellence through technical leadership and cross-functional collaboration.
Overview
19
19
years of professional experience
Work History
Global Technical Support Engineer II
Carl Zeiss Meditec Inc.
03.2023 - Current
- Resolved 90–95% of cases on first engagement, minimizing clinical downtime.
- Achieved average resolution time under 24 hours for complex technical issues.
- Reduced MTTR by 20–25% through enhanced diagnostic workflows and knowledge sharing.
- Maintained 98%+ system availability by troubleshooting integrated hardware and software.
- Collaborated with global teams, decreasing repeat escalations by approximately 25%.
- Provided Tier II/III support, responding to escalations in 15–30 minutes.
Field Service Engineer III
Carl Zeiss Meditec Inc.
04.2012 - 03.2023
- Serviced and maintained surgical microscopes, sustaining 99%+ uptime across assigned accounts.
- Coordinated and prioritized service tickets, reducing average response time by 30%.
- Executed system software upgrades and patches, decreasing software-related incidents by 25%.
- Delivered on-site and remote support for 150+ customer sites, maintaining consistently high customer satisfaction scores.
- Managed service-related financial performance, optimizing labor and parts usage and reducing service costs by 15%.
Biomedical Engineer Technician III
Aramark Healthcare / VCU Health Systems
09.2010 - 11.2011
- Ensured continuous patient care by servicing 300+ medical devices.
- Achieved 20% reduction in service downtime through proactive maintenance efforts.
- Minimized clinical disruptions by providing rapid on-call technical support.
- Enhanced operational efficiency by managing vendor relationships and telecom systems.
Field Service Engineer
Dräger Medical Inc.
11.2006 - 09.2010
- Improved device reliability by 30% through effective system maintenance and servicing.
- Reduced emergency repairs and service costs by 25% via preventive maintenance strategies.
- Enhanced inventory accuracy to 98% by leading asset management initiatives successfully.
- Delivered 24/7 technical support, assisting 80+ IT stations across multiple sites.
Education
Associate of Applied Science - Computer & Information Science
ECPI Technical College
Glen Allen, VABachelor of Science - Computer & Information Science, Cyber & Information Security Technology
ECPI Technical College
Glen Allen, VASkills
- DICOM
- EMR Systems
- Image-Guided Surgery
- Medical Equipment Support
- Hardware & Software Troubleshooting
- Networking
- Technical Support
- Preventive Maintenance
- Project Coordination
- Documentation
- Customer Service
Timeline
Global Technical Support Engineer II
Carl Zeiss Meditec Inc.
03.2023 - Current
Field Service Engineer III
Carl Zeiss Meditec Inc.
04.2012 - 03.2023
Biomedical Engineer Technician III
Aramark Healthcare / VCU Health Systems
09.2010 - 11.2011
Field Service Engineer
Dräger Medical Inc.
11.2006 - 09.2010
Bachelor of Science - Computer & Information Science, Cyber & Information Security Technology
ECPI Technical College
Associate of Applied Science - Computer & Information Science
ECPI Technical College