Moreece Griffin
Kennedale
Summary
Dynamic IT System Analyst with over 15 years of experience in delivering innovative technical solutions and managing complex projects. Expertise in troubleshooting, system analysis, and security protocols, combined with a proven ability to lead initiatives that enhance service delivery. Demonstrated success in managing cross-functional teams and vendor contracts to optimize performance and streamline operations. Committed to leveraging a unique skill set to drive efficiency and foster innovation in technology solutions.
Overview
20
20
years of professional experience
Work History
Technical Solutions Architect - Network Development & Innovation
Children's Health System of Texas
01.2019 - Current
- Facilitated customers in troubleshooting technical issues and delivering timely solutions.
- Employed problem-solving techniques to swiftly diagnose technical issues and devise effective solutions for customer challenges.
- Negotiated and managed vendor contracts to ensure adoption of best-in-class technical solutions.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Played an integral role in expanding company''s CRM presence by successfully delivering high-profile projects.
- Strengthened internal knowledge sharing by creating and maintaining comprehensive documentation of Salesforce processes, tools, and best practices.
- Streamlined IT service delivery with the implementation of ServiceNow best practices.
- Collaborated with cross-functional teams to develop efficient workflows for incident management.
Project Manager - Virtual Healthcare Technologies
Children's Health System Of Texas
07.2015 - 01.2019
- Directed cross-functional teams for the successful execution of virtual healthcare projects, ensuring compliance with project timelines and budgets.
- Collaborated with stakeholders to define project scope, objectives, and deliverables.
- Formulated and maintained project plans, schedules, and status reports.
- Allocated resources and tracked project progress to guarantee successful implementation and completion.
- Identified and mitigated project risks and issues, securing project success.
- Provided leadership and guidance to project team members, promoting a collaborative work environment.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Executive Client Systems Analyst - Information Services
Children's Medical Center of Dallas
09.2008 - 07.2016
- Diagnosed and resolved customer issues, providing detailed reports to stakeholders.
- Established and maintained monitoring systems that preemptively identified and addressed system issues before they affected customers.
- Crafted and implemented policies and procedures to ensure data integrity, security, and desktop support for executive staff.
- Technology management and solution design for Executive Clients.
- System administration for all executive endpoints and resources.
- Support coordination for special events and executive projects
- Identified trends and assessed opportunities to improve processes and execution.
- Designed and Managed support structure of critical events requiring Incident Command Technologies (ICT)
Mobile Systems Administrator - Information Services Technical Support
Children's Medical Center
06.2006 - 07.2015
- Oversaw and maintained mobile systems and devices, ensuring optimal performance and security.
- Delivered technical support to end users, resolving issues and facilitating smooth operation of mobile devices and applications.
- Instituted and upheld security measures to safeguard sensitive data.
- Collaborated with IT teams to implement and support mobile technology solutions.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
Production Support Specialist
Children's Medical Center Dallas
06.2005 - 09.2008
- Enhanced production efficiency by streamlining processes and implementing best practices.
- Conducted root cause analysis for recurring production problems, leading to long-term resolutions and improved performance.
- Increased product quality through rigorous testing and monitoring of production parameters.
- Provided timely support for production issues, ensuring minimal downtime and optimal productivity.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Education
Associates Degree - Computer Networking Systems Technology
Remington College
10.2022
Leading Customer-Centric Growth - Accelerated Professional Development
Wharton School
09.2022
Bachelor of Applied Science (B.A.Sc.) - undefined
Texas Southern University
06.1999
Skills
- Healthcare Information Technology
- System configuration and maintenance
- SQL data analysis
- Microsoft Excel
- Java
- Knowledge of clinical terminology
- DICOM
- Project Management
- Organizational strategy development
- Program Management
- Technology-driven solutions
- Infrastructure
- Customer Service
- Collaboration
- Communication
- Analytical Skills
- Problem Solving
- Demand Management
- New Capability Review
- Stakeholder Engagement
- Meeting Management
- Process Improvement
- Server Management
- IT Infrastructure
- Adaptability
- ITSM
- Performance optimization
- Enterprise architecture design
- DevOps implementation
- Application modernization
- Client relationship management
- Client engagement
- Process evaluation
- Process analysis
- Serverless architecture
Timeline
Technical Solutions Architect - Network Development & Innovation
Children's Health System of Texas
01.2019 - Current
Project Manager - Virtual Healthcare Technologies
Children's Health System Of Texas
07.2015 - 01.2019
Executive Client Systems Analyst - Information Services
Children's Medical Center of Dallas
09.2008 - 07.2016
Mobile Systems Administrator - Information Services Technical Support
Children's Medical Center
06.2006 - 07.2015
Production Support Specialist
Children's Medical Center Dallas
06.2005 - 09.2008
Leading Customer-Centric Growth - Accelerated Professional Development
Wharton School
Bachelor of Applied Science (B.A.Sc.) - undefined
Texas Southern University
Associates Degree - Computer Networking Systems Technology
Remington College
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