Arun Mothe
Santa Clara
Summary
Accomplished Application Support Engineer with expertise in Python, SQL, and system monitoring. Achievements include automating reporting processes and implementing system optimizations that significantly improved operational efficiency and user satisfaction.
Overview
7
7
years of professional experience
Work History
Application Support Engineer
DaVita
Denver, CO
10.2024 - Current
- Developed Python scripts to automate validation of patient data across integrated healthcare systems.
- Used Python to analyze clinical system performance metrics and identify bottlenecks affecting patient workflows.
- Automated reporting of SLA adherence and incident trends impacting patient management platforms.
- Developed and optimized SQL queries to support patient management, appointment scheduling, and clinical workflow systems.
- Performed data integrity validation across integrated healthcare platforms to ensure compliance with regulatory standards.
- Implemented process improvements that enhanced operational efficiency in application support tasks.
- Utilized monitoring tools to proactively identify system performance issues and mitigate risks.
- Led initiatives for database management and optimization, improving data retrieval times significantly.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Contributed to the successful completion of numerous projects by meeting deadlines and working effectively under pressure.
- Supported software integration and implemented maintenance enhancements.
- Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.
Application Development & Support Engineer
Charter Communications, Spectrum
St Louis, MO
02.2022 - 10.2024
- Developed custom Python scripts for database querying, API integration, and batch processing to enhance application performance and reliability.
- Built monitoring and anomaly detection scripts using Python, enabling proactive issue identification and reducing system downtime.
- Built complex SQL queries to analyze billing discrepancies and customer provisioning issues across enterprise systems.
- Performed database performance tuning for high-volume telecom transaction systems, improving response time during peak loads.
- Resolved complex technical issues for customers, enhancing overall satisfaction and service reliability.
- Collaborated with cross-functional teams to implement system upgrades, optimizing operational efficiency.
- Developed troubleshooting guides, improving response time for support inquiries and reducing ticket resolution duration.
- Streamlined communication protocols between departments, facilitating quicker resolutions to customer issues and enhancing teamwork.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with outside departments to implement system-wide improvements.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Resolved complex customer issues, leading to increase in customer satisfaction scores.
Application Support Analyst
Ahold Delhaize
Salisbury, NC
03.2019 - 03.2022
- Leveraged Python to automate log analysis, data validation, and operational reporting, reducing manual effort and improving incident resolution time.
- Performed root cause analysis using database queries to resolve transaction failures and inventory discrepancies.
- Supported database migrations and schema updates with minimal downtime during release cycles.
- Monitored database health, indexes, and execution plans to maintain high system availability.
- Provided technical support to end-users, resolving application issues efficiently and effectively.
- Analyzed application performance, identifying areas for improvement and implementing solutions.
- Collaborated with cross-functional teams to troubleshoot system outages and enhance uptime.
- Documented support processes and created user guides to streamline onboarding for new employees.
- Monitored system logs and alerts, proactively addressing potential issues before they escalated.
- Assisted in the deployment of software updates, ensuring minimal disruption to business operations.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
Education
Masters in Computer Science -
San Francisco Bay University
Fremont, CA12-2016
Bachelor of Technology - Mechanical Engineering
Panineeya Institute of Technology And Science
Hyderabad, India04-2013
Skills
- JavaScript and HTML development
- Python for automation
- Database management systems
- SQL Server, DB2, and Oracle
- MySQL and Cassandra
- Build and deployment on Jenkins
- Version control with Git and SVN
- ServiceNow and JIRA expertise
- Datadog, Splunk and Prometheus
Timeline
Application Support Engineer
DaVita
10.2024 - Current
Application Development & Support Engineer
Charter Communications, Spectrum
02.2022 - 10.2024
Application Support Analyst
Ahold Delhaize
03.2019 - 03.2022
Masters in Computer Science -
San Francisco Bay University
Bachelor of Technology - Mechanical Engineering
Panineeya Institute of Technology And Science