ARUN NAGARAJAN
Kendall Park,NJ
Summary
Strategic IT leader with extensive experience in software delivery and architecture management. Led multi-million dollar projects, driving modernization through Agile transformation and effective problem-solving. Focused on fostering collaboration and mentoring teams to deliver outstanding results in dynamic environments.
Overview
18
18
years of professional experience
Work History
Senior Director of Development
Global Industrial
Robbinsville, New Jersey
02.2019 - Current
- Led team of 30+ developers in creating scalable enterprise applications and platforms.
- Re-architected web platform from legacy systems to API-driven architecture, boosting organic traffic by 20%.
- Established technical strategy to align development priorities with business goals and budget constraints.
- Migrated sales and service clouds from legacy CRM to Salesforce, enhancing functionality and increasing resolution rate by 30%.
- Enhanced chatbot features, achieving a 40% increase in chat deflection rates.
- Delivered modernization projects from concept to implementation, improving user experience with streamlined CRM workflows and one-click payments.
- Ensured compliance with regulatory requirements and industry standards throughout development processes.
- Managed vendor relationships, including Capgemini and Deloitte, from evaluation through engagement.
Vice President
JPMorgan Chase
Jersey City, New Jersey
09.2017 - 02.2019
- Delivered position, account, and tax lot data to trading and performance platforms, supporting informed decision-making.
- Sourced critical data from diverse platforms, ensuring accuracy and consistency for operational integrity.
- Collaborated with cross-functional teams to develop effective interfaces for data integration.
- Led aggregation of position and account data from multiple accounting systems with 10-member team, enhancing data reliability.
Software Architect
Global Industrial
Robbinsville, New Jersey
10.2013 - 09.2017
- Designed scalable software architectures for complex industrial applications.
- Developed migration strategies to align existing software with future updates.
- Evaluated software architecture for vulnerabilities, recommending targeted patches to enhance integrity.
- Created visual representations of software architecture for stakeholder presentations.
- Authored development guidelines to streamline application design with ready-made frameworks.
- Monitored application performance to identify bottlenecks and collaborated on solutions.
- Participated in system development life cycle from requirements analysis to implementation.
- Mentored team by sharing expertise and fostering innovative ideas for improvement.
Software Consultant
Microexcel Inc.
Secaucus, New Jersey
08.2008 - 09.2013
- Designed comprehensive solution architecture tailored to unique end-user requirements.
- Aligned software development projects with client priorities through strategic consultations.
- Executed program modifications and documented outcomes from software research tools and applications.
- Purchased systems and prepared client documentation and progress reports to ensure project transparency.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
National Institute of Engineering
IndiaSkills
- Agile transformation
- Architecture and strategy
- API architecture
- System modernization
- Vendor management
- Salesforce (Sales Cloud, Service Cloud)
- WMS (Optum High Jump)
- Offshore and onsite development
- Executive management reporting
- B2B B2C expertise
- Cross-functional collaboration
- Conflict resolution
Accomplishments
Led a digital transformation initiative that improved site speed and SEO, resulting in a 20% increase in organic traffic and a 3% lift in conversion rate.
• Migrated the organization from a legacy system to Salesforce, reducing first‑response time by 30%.
• Built and deployed a centralized API gateway to streamline integrations and improve system reliability.
• Implemented Zingtree workflows within the CRM, reducing rep onboarding and learning time by 20%.
• Launched website chatbot solutions that successfully deflected over 40% of inbound traffic.
• Migrated the organization from a legacy system to Salesforce, reducing first‑response time by 30%.
• Built and deployed a centralized API gateway to streamline integrations and improve system reliability.
• Implemented Zingtree workflows within the CRM, reducing rep onboarding and learning time by 20%.
• Launched website chatbot solutions that successfully deflected over 40% of inbound traffic.
Timeline
Senior Director of Development
Global Industrial
02.2019 - Current
Vice President
JPMorgan Chase
09.2017 - 02.2019
Software Architect
Global Industrial
10.2013 - 09.2017
Software Consultant
Microexcel Inc.
08.2008 - 09.2013
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
National Institute of Engineering