Melanie Williams
Crestwood,KY
Summary
Experienced Senior Director with 15+ years of expertise in product management, portfolio management, and product/business operations. Proven track record in leading large-scale organizational transformations, driving significant cost savings, and fostering robust product development.
Overview
15
15
years of professional experience
Work History
Senior Director, Product Operations
GEICO
10.2022 - Current
- Managed a $60M budget, achieving a 60% vendor cost reduction and growing the team from 11 to 230 associates in one year.
- Spearheaded training programs leading to a 10% internal promotion rate.
- Developed Product Organization strategy, OKRs, and metrics improving operations and product success.
- Facilitated cross-functional collaboration, increasing associate engagement by 10%.
Director, Portfolio Management
Humana
06.2020 - 10.2022
- Directed a $70M digital transformation portfolio, achieving a 30% increase in capacity and $1.25M in annual savings through optimized staffing and operations.
- Led talent management for 60 staff, enhancing organizational roles and training.
- Spearheaded strategic initiatives and new planning models, improving decision-making and aligning teams enterprise-wide.
Associate Director, Product Management
Humana
07.2015 - 06.2020
- Pioneered a transformative operating model, expediting value delivery for the organization’s strategic goals.
- Spearheaded and directed the Healthcare Services and Stars Digital Product Management team, orchestrating cross-functional collaboration in roadmap development, budget allocation, and strategic planning.
- Guided a diverse team in addressing Net Promoter Score (NPS) pain points, enhancing customer satisfaction and product performance.
- Orchestrated a change management plan for the rollout of a new digital organization, realizing a 50% enhancement in role clarity and surpassing Q1 2020 goals by an outstanding 310%.
- Devised talent retention plan for a sizable 300+ team, driving a 10% boost in productivity, while adeptly managing a $4M strategic initiative portfolio as part of comprehensive portfolio management.
Product Management Lead
Humana
04.2012 - 06.2015
- Oversaw and advanced the digital product management for relationship building, catering to 670,000+ Medicare prospects.
- Implemented strategic initiatives resulting in increased sales and strengthened customer engagement.
- Formulated a comprehensive digital product strategy, crafted an annual roadmap, and effectively managed budgets for the Medicare and Medicaid lines of business, resulting in substantial growth and heightened customer retention.
Senior Account Manager
LeapFrog Interactive
10.2010 - 04.2012
- Managed nine top agency accounts totaling $6M in value, focusing on product strategy and management.
- Developed and optimized digital strategies, driving increased utilization and sales.
- Identified and capitalized on opportunities, generating an extra $4M in revenue."
Education
Bachelor of Science - Integrated Strategic Communication
University of Kentucky
Lexington, KY05.2005
Certified Change Management Professional -
Prosci
09.2019
Master of Science - Organizational Leadership
Colorado State University
Fort Collins, CO12.2024
Skills
- Portfolio Management
- Product Management
- Agile Transformation
- Product Strategy and Analysis
- Strategic Planning
- Data Analytics
- Budgeting and Forecasting
Timeline
Senior Director, Product Operations
GEICO
10.2022 - Current
Director, Portfolio Management
Humana
06.2020 - 10.2022
Associate Director, Product Management
Humana
07.2015 - 06.2020
Product Management Lead
Humana
04.2012 - 06.2015
Senior Account Manager
LeapFrog Interactive
10.2010 - 04.2012
Bachelor of Science - Integrated Strategic Communication
University of Kentucky
Certified Change Management Professional -
Prosci
Master of Science - Organizational Leadership
Colorado State University
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