Joy Hughey
Prosper
Summary
Delivering over 15 years of success in strategy & operations, product strategy, and program management Driving strategic initiatives and achieving impactful results in dynamic, cross-functional environments Aligning company vision with strategic priorities to ensure seamless product and initiative delivery Coordinating matrixed, globally dispersed teams, navigating complex challenges, and driving projects to completion across various industries Committed to continuous improvement and making a meaningful impact, both within the organization and for its customers Adapting and learning quickly, implementing and improving strategies with a growth mindset Thriving in fast-paced, growth-oriented environments, embracing opportunities to innovate and excel
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Product Operations
Optum Healthcare
12.2023 - Current
- Established and directed Digital Program Management practice to enhance project delivery effectiveness.
- Transformed PMO into SAFe Value Management Office, prioritizing valuable customer outcomes.
- Developed training series focused on 'Outcomes over Output' to shift organizational mindset.
- Coordinated cross-functional development of product operating model, implementing effective management frameworks.
- Launched company-wide Ways of Working framework, defining roles for improved collaboration and quality assurance.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Led storytelling campaign to embed transformation initiatives across all organizational levels.
- Built and managed Product Operations team to support lean portfolio management using SAFe methodology.
- Implemented OKRs to enhance alignment with strategic goals through comprehensive training.
- Streamlined product operations processes to enhance efficiency across healthcare services.
Global Senior Engagement Manager
Amazon Web Services
10.2022 - 06.2023
- Led an engagement for the State of Mississippi to implement AWS Landing Zone, enabling secure management of over 100 agencies by setting up a multi-account AWS environment based on AWS best practices
- Participated in establishing a scalable, repeatable framework for AWS Supply Chain engagements, a cloud-based application that unifies data and provides ML-powered actionable insights and built-in contextual collaboration, enhancing operational efficiency and consistency
- Advised the launch of a new global engagement management practice across four regions
Delivery Leadership Senior Consultant
Slalom Consulting
11.2018 - 10.2022
- Technical Program Manager | Southwest Airlines: Delivered a SaaS-based self-service portal, enhancing service offerings and market share in business travel
- Technical Product Manager | Capital One Auto Finance: Managed a digital platform supporting 3 lines of business and 5K agents, handling 30+ million calls annually. Designed and delivered a cohesive product portfolio and roadmap, improving NPS by 23%
- Technical Program Manager | Amerisource Bergen: Led the consolidation of subsidiaries and established a unified collaboration infrastructure. Managed 3 workstreams in deploying SaaS applications, guiding 4 business units through discovery and implementation phases
- Technical Program Manager | Toyota North America: Established and led the PMO for integrating 151 information systems in a joint manufacturing facility. Managed an $830 million budget and ensured successful project completion
Senior Product/Portfolio Project Manager
FedEx Office
08.2015 - 11.2018
- Managed a portfolio of 121 programs, products, and projects, aligning with the organization’s overall strategy
- Directed Agile transformation initiatives, accelerating time-to-market by 30%
- Led cross-functional teams to launch 3 new services, expanding market reach into 7 additional metro markets, reaching 34 million people, and increasing shipment volume by 12%
Education
Bachelor of Science -
Texas A&M University
College Station, TexasSkills
- Product management
- Outcome-based training
- SAFe methodology
- Portfolio management
- Cross-functional collaboration
- Cloud architecture
Websites
Certification
- AWS Cloud Practitioner
- AWS Solutions Architect - Associate
- PMI PMP (Project Management Professional)
- Kellogg Product Strategist
- Leading SAFe (Agile, Scrum, Kanban)
- Kellogg Organizational Leadership Specialization
Timeline
Director of Product Operations
Optum Healthcare
12.2023 - Current
Global Senior Engagement Manager
Amazon Web Services
10.2022 - 06.2023
Delivery Leadership Senior Consultant
Slalom Consulting
11.2018 - 10.2022
Senior Product/Portfolio Project Manager
FedEx Office
08.2015 - 11.2018
Bachelor of Science -
Texas A&M University
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