Biking
JON MORRIS
Technology Leadership and Transformation
Denver,CO
Summary
Strategic and operational leader with 20+ years of experience driving platform consolidation, business operations, product delivery, and organizational development in enterprise SaaS. Proven track record in leading cross-functional teams, optimizing processes, and executing business strategy across engineering, portfolio, and corporate functions. Adept at portfolio management, operational excellence, and change leadership.
Overview
24
24
years of professional experience
15
15
Years in software and IT leadershipp
Work History
SENIOR DIRECTOR OF PRODUCT
COGNIZANT, TRIZETTO HEALTHCARE
10.2022 - Current
- Lead product operations and strategy for a $270M+ SaaS clearinghouse platform supporting digital health transactions.
- Led multi-functional business operations spanning Product, Architecture, and Development; implemented cross-team OKRs and performance metrics to align delivery with strategic goals.
- Orchestrated portfolio-wide initiatives across Marketing, Sales, and Customer Success to streamline go-to-market execution and improve operational agility.
- Spearheaded customer engagement programs (CABs, QBRs, surveys) resulting in higher customer-driven roadmap prioritization.
- Executed cloud and operational cost optimization strategies, reducing expenses by 6% while enhancing system resilience.
- Improved the platform's security rating significantly through 'State of Security' visibility, embedded Security team oversight, and laser focus on security initiatives.
- Elevated product and delivery performance through operational improvements focused on enhancing our engineering craft through disciplined practices and processes.
- Managed the business with clear financial metrics, holding teams accountable for results and fostering a culture of ownership and excellence.
SENIOR DIRECTOR OF PRODUCT OPERATIONS
COGNIZANT, TRIZETTO HEALTHCARE
01.2021 - 10.2022
- Oversaw product operations, engineering platforms, cloud migration, DevOps, PMO, and quality functions for a 2,200-person technology organization.
- Drove enterprise-wide operational transformation, continuous improvement, and platform consolidation including a successful Azure Dev/Test migration saving $2M annually.
- Re-platformed the ADLM ecosystem for better agility and reporting, yielding a 22% velocity increase.
- Implemented portfolio management reporting and dashboards to increase transparency and decision-making.
- Launched an organization-wide 'Quality Blueprint' initiative increasing quality across the portfolio, including halving the external defect backlog.
- Provided strategic guidance and operational leadership across HR and Program Management resulting in the establishment of TriZetto's recruiting program, career conversations framework, and the Idea-2-Launch commercialization program.
- Recognized for innovation and continuous improvement, receiving multiple top innovation awards.
DIRECTOR OF PRODUCT OPERATIONS
COGNIZANT, TRIZETTO HEALTHCARE
03.2013 - 01.2021
- Led cross-functional product operations for a global product and technology team of 1,300+ associates.
- Increased productivity 10-15% through pragmatic process optimization, offshore enablement, and ADLM consolidation.
- Standardized the development experience across 3 offshore development centers in India physically post M&A and through the establishment of an Enterprise Development Program resulting in improved productivity and retention.
- Established a data-driven engineering culture through the adoption of an enterprise analytics platform via Tableau inclusive of a metrics portfolio framework that enabled executives and organizational leaders to monitor and optimize organizational health and quality improvement efforts across 12 product organizations.
- Increased DevOps capability maturity with the establishment of a DevOps Dojo enabling shared services organizations to work together toward common delivery pipeline objectives.
DIRECTOR OF ENGINEERING
DELTEK INC.
10.2010 - 01.2013
- Directed engineering process improvement and quality strategy across 17 product lines.
- Championed cross-organizational initiatives and systems integration resulting in automated processes, improved efficiency and collaboration with Customer Care, Help Desk, and Product Management.
- Developed key performance indicators and reporting tools to drive data-informed leadership decisions.
- Led product development metrics, process improvement, and Agile transformation across 17 product lines.
Manager of Quality Assurance
StoneRiver Inc., Formerly Fiserv Insurance Solutions, Inc.
01.2007 - 01.2010
User Acceptance Test Lead
Aurora Loan Services, a Lehman Brother Company
01.2005 - 01.2007
Quality Assurance Lead
Qwest Technology
01.2001 - 01.2005
SENIOR OPERATIONS & PRODUCT LEADER
- Driving cross-functional leadership, process optimization, and organizational agility in enterprise SaaS. Strategic and operational leader with 20+ years of experience driving platform consolidation, business operations, product delivery, and organizational development in enterprise SaaS. Proven track record in leading cross-functional teams, optimizing processes, and executing business strategy across engineering, portfolio, and corporate functions. Adept at portfolio management, operational excellence, and change leadership.
Education
MASTER OF BUSINESS ADMINISTRATION -
UNIVERSITY OF COLORADO
BACHELOR OF BUSINESS ADMINISTRATION - MANAGEMENT INFORMATION SYSTEMS
GONZAGA UNIVERSITY
BACHELOR OF BUSINESS ADMINISTRATION - FINANCE
GONZAGA UNIVERSITY
Skills
- Operations Leadership
- Continuous Improvement
- Data-Driven Leadership
- Agile
- SAFe
- M&A Platform Integration
- Cross-Functional Leadership
- Cross Functional Alignment
- Collaboration
- SaaS Product Development
- Portfolio Management
- Change Leadership
- Quality Management
- Financial Management
- ADLM
Professional Development And Awards
- STRATEGIC AI PROGRAM ADVISOR, UNIVERSITY OF COLORADO, COLORADO SPRINGS, 2025
- HIGHEST ASSOCIATE ENGAGEMENT IN COGNIZANT AWARD, 2022
Community Leadership
BOARD OF DIRECTORS, NEIGHBOR OUTREACH OF COLORADO, DENVER, COLORADO, 01/01/14, PRESENT, Active board member and volunteer distributing food twice a month while overseeing nonprofit operations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursInterests
Running
Reading
Quote
In a world of change, the learners shall inherit the earth, while the learned shall find themselves perfectly suited for a world that no longer exists
Eric Hoffer
Languages
English
Native language
Spanish
Elementary (A2)
A2
Software
Tableau
Office 365 Suite
ChatGPT and other AI enablers
Azure DevOps
Aha!
Smartsheet
Miro
Timeline
SENIOR DIRECTOR OF PRODUCT
COGNIZANT, TRIZETTO HEALTHCARE
10.2022 - Current
SENIOR DIRECTOR OF PRODUCT OPERATIONS
COGNIZANT, TRIZETTO HEALTHCARE
01.2021 - 10.2022
DIRECTOR OF PRODUCT OPERATIONS
COGNIZANT, TRIZETTO HEALTHCARE
03.2013 - 01.2021
DIRECTOR OF ENGINEERING
DELTEK INC.
10.2010 - 01.2013
Manager of Quality Assurance
StoneRiver Inc., Formerly Fiserv Insurance Solutions, Inc.
01.2007 - 01.2010
User Acceptance Test Lead
Aurora Loan Services, a Lehman Brother Company
01.2005 - 01.2007
Quality Assurance Lead
Qwest Technology
01.2001 - 01.2005
SENIOR OPERATIONS & PRODUCT LEADER
MASTER OF BUSINESS ADMINISTRATION -
UNIVERSITY OF COLORADO
BACHELOR OF BUSINESS ADMINISTRATION - MANAGEMENT INFORMATION SYSTEMS
GONZAGA UNIVERSITY
BACHELOR OF BUSINESS ADMINISTRATION - FINANCE
GONZAGA UNIVERSITY
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