Arun Natarajan
Sioux Falls,SD
Summary
Experienced Software Test Architect with hands-on background in testing various development projects in multiple environments and managing large client requirements. Successful at testing, based on customer requirements to produce on-target deliverables. Demonstrated expertise in leading-edge software development and testing methods. QA, UAT and Production Test Lead (Duckcreek/API/Web Applications/SQL/Mainframe) with excellent knowledge & experience in Manual and Regression Testing.
Excellent experience in analysis of Business Requirements, Process-Technical-Functional Specifications, Process Documentations, Unit and Web Testing Interfaces, Problem Solving Skills and collaborating with the on-site and offshore teams to understand the changes/requirements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
QA Technical Test Architect
Coforge
03.2017 - Current
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Responsible for planning, strategizing, testing, and implementing application/servers/tools/systems and database migrations to AWS Cloud.
- Hands on experience in end-to-end validations using Web Based, API testing and Duckcreek projects (Policy admin and Billing).
- Billing Remediation with Root Cause Analysis, Code Development, Testing (Regression), Deployment and Release coordination.
- Developed efficient technical solutions to resolve wide range of business problems.
- Maintained up-to-date documentation on test cases, scripts, results, and defect tracking systems for easy reference during audits or reviews.
- Collaborated with product owners to stay current on intended functionality.
- Advised developers on problems with databases, performance and other issues.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Built automated test scripts using Selenium to handle repetitive software testing work.
- Contributed to tool selection and procurement initiatives for enhanced testing capabilities.
- Identified performance bottlenecks in existing systems, optimizing code and infrastructure for improved scalability.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Reduced system errors by conducting thorough root cause analysis and devising effective solutions.
- Leveraged advanced debugging techniques to identify defects early in development cycle, reducing overall project timelines.
- Implemented risk-based testing approaches, prioritizing critical functionalities for more focused testing efforts.
- Stress tested security fixes and patches.
- Facilitated smooth knowledge transfer during employee onboarding and transitions, minimizing disruptions to ongoing projects.
- Managed end-to-end testing projects from inception through delivery, ensuring timely completion within budget constraints.
- Collaborated with QA teams to test software quality through manual and automated testing.
- Partnered with stakeholders to understand requirements, developed tailored test scenarios that address business needs effectively, technical requirement gatherings, use cases and story board.
- Developed and maintained defect databases for known issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handle teams of 10+ IT professionals in Onshore and Offshore model
- Spearheaded QA testing for AWS Cloud Data migrations that includes Servers, Storage, Databases and Applications
- Supported incident management efforts by providing expert guidance in troubleshooting and resolving production issues.
Technical Business Analyst & QA Test Lead
HCL Americas
03.2016 - 03.2017
- Lead multiple teams and was responsible for ensuring quality of system configurations against client requirements
- Evaluated system behavior, ran tests cases, and conducted quality management reviews
- Participate in all QA processes and phases that include adhering to requirements, creating test designs/plans and automated scripts, executing, and recording these test scripts
- Analyze new requirements and use cases to develop test approach and deliverables (test approach & architecture, scenarios, test conditions, test cases, test data, and expected results)
- Develop, Update, and maintain testing standards and procedures
- Prepare & maintain SOP documentations on regular intervals
- Has been part of Performance testing; review test scripts, conduct meetings with clients and stakeholders and continuous work on Performance test management tool (Neo Load)
- Implement QA processes to get effective test signals and scale testing efforts across multiple products
- Coordination’s with various technical Tower heads, Clients, and Executive levels to gather and document business and technical requirements
- Hands-on experience with test planning, test designing and execution, performance, and stress testing, implementing, and maintaining quality test automation of both client and server systems
- Weekly, bi-weekly, and monthly reports and continuous meetings to update health of pre and post releases
- Usage of GAP Analysis techniques, 5 Why’s, Pareto Analysis, Fishbone techniques (whenever required)
- Infrastructure Support Management and Data Center Operations
- Knowledge Management using Service Now ticketing tool
- Have been responsible for planning, design, build, configuration and testing of all software and hardware to create release packages for delivery
- Have been part of coordination team during build and test processes and release teams
- Service Operations Improvements and service delivery.
ITIL Service Management – Program Manager
Unisys Global
10.2010 - 03.2016
- Hands on experience in Incident/Problem/Change/Release and Deployment management for various clients
- Involved in Analysis, design, development and implementation of different applications and projects
- Experience with Business Requirements, Functional Requirements and Non-Functional Requirements gathering
- Configuring the layout & design, managing user & group management, project management, configuring fields & screens, workflows
- Have been responsible for planning, design, build, configuration and testing of all software and hardware to create release packages for delivery
- Efficiently communicate and coordinate with all Delivery Towers (PMO included), IT and assure integration and collaboration between each other
- Organize periodic customer workshops that include knowledge reviews & transfer and training
- Planning, Designing, Building and Implementing Process Diagrams (SWIM lane), Process Documents, RACI matrix, SLA Discussions and Governance models
- Conduct meeting of pre and post Release projects with technical teams, Test engineers, developers, Clients, and Stakeholders
- Process Improvements Worked with different groups within IT including Security, Infrastructure, Network, Administration, Help Desk, Development, and all other relevant teams to gather and document business and technical requirements.
IT Service Delivery Management (ITSM)
IBM
03.2007 - 05.2009
- Incident management (Critical and High priority tickets – Incidents and Alerts)
- Communication and Coordination was continuous activity with all stakeholders, clients, PMO and IT desk
- Process and Functional improvements.
- Reviewed established business practices and improved processes to enhance SLA's and KPI
- Improved service quality, addressing client concerns promptly and professionally.
- Supervised operations of 24-hour customer service desk staffed by 100+ team members.
Team Leader –IT / Service Operations
Infosys
02.2006 - 03.2007
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Educated staff on organizational mission and goals to help employees achieve success.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Computers And Economics
University of Mumbai
Mumbai, Maharashtra - IndiaSkills
- Mainframe
- Java
- ReadyAPI
- Postman
- Scrum Framework
- Test Automation Frameworks
- Integration Testing
- Black Box Testing
- Test Team Leadership
- Requirements Analysis
- Root Cause Analysis
- Defect tracking
- Cross-platform testing
Websites
Certification
- Amazon Solution Architect – Associate (2021)
- ITIL v3 Foundation and Intermediate
Other
- MS Office
- Windows OS
- Lotus Notes
Test Automation
- Selenium
- Cypress
- TAC (Duckcreek)
Methodologies
- Waterfall
- Agile
Policy Admin
- LifeComm
- Life70
- Duckcreek
Database
SQL Server
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPersonal development programsTimeline
QA Technical Test Architect
Coforge
03.2017 - Current
Technical Business Analyst & QA Test Lead
HCL Americas
03.2016 - 03.2017
ITIL Service Management – Program Manager
Unisys Global
10.2010 - 03.2016
IT Service Delivery Management (ITSM)
IBM
03.2007 - 05.2009
Team Leader –IT / Service Operations
Infosys
02.2006 - 03.2007
Computers And Economics
University of Mumbai