Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
Generic

Sridhar Madasamy

Chicago,IL

Summary

Dynamic IT leader with a proven track record at Cognizant Technology Solutions, excelling in IT service delivery and cloud transformation. Expert in process automation and stakeholder management, I spearheaded initiatives that achieved 99.9% system uptime and reduced deployment times by 70%, driving significant operational efficiency and client satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Founder & Principal Solutions Architect

Aquilanz LLC
06.2023 - Current
  • Leading AI, Cloud, and Mainframe Modernization research and implementation for the banking & financial services industry
  • Refactored and rearchitected legacy mainframe applications using AWS Blu Age, ensuring cloud readiness
  • Implemented AWS CI/CD pipelines, reducing deployment time by 70% and manual intervention by 60%
  • Designed and optimized API integrations for legacy applications, improving interoperability and response times by 35%
  • Authored 'The Evolution of Chatbots: Cloud and AI Synergy in Banking Customer Interactions' in JETIR
  • Researched predictive analytics models for fraud detection in banking, enhancing cybersecurity risk assessments

Service Delivery Manager

Cognizant Technology Solutions
07.2016 - 03.2023
  • Oversaw enterprise-wide IT service delivery & modernization for major clients: Macy’s, CVS, First Data Bank, Northern Trust Bank
  • Led a 45-member cross-functional team across USA, Canada, Mexico, and India, ensuring seamless 24/7 IT operations
  • Improved SLA adherence to 100%, preventing service escalations and client dissatisfaction
  • Achieved 99.9% system uptime, enhancing service reliability and business continuity
  • Implemented ITIL service frameworks, cutting down repetitive incidents by 40% through automation
  • Designed and integrated AI-driven issue detection models, reducing incident response time by 35%
  • Standardized governance processes, creating custom dashboards for real-time KPI tracking
  • Spearheaded $20M+ in project bidding, successfully securing long-term service contracts
  • Managed multi-million-dollar DevOps & IT transformation initiatives, improving cost efficiency and project ROI
  • Implemented Blue Prism RPA & UiPath, automating routine IT processes and reducing manual effort by 50%
  • Developed self-healing automation scripts, leading to 30% faster issue resolution
  • Incident Reduction: 40% through RPA-based automation
  • SLA Compliance: Maintained 100%, eliminating service-related penalties
  • Cost Savings: $110K+ per year via automation and process improvements
  • System Uptime: 99.9%, ensuring seamless IT operations
  • Deployment Efficiency: Reduced deployment cycle times by 70% through AWS CI/CD integration

Project Lead

Cognizant Technology Solutions
03.2014 - 06.2016
  • Client: Northern Trust Bank (Ops-Ent-RISK Derivatives Applications Maintenance)
  • Led a team of 20+ mainframe developers & support engineers managing derivatives applications across Northern Trust’s Risk, GAM, Cash, and GSL business lines
  • Modernized legacy COBOL applications, reducing execution time by 30% through code optimization and structured re-engineering
  • Migrated batch jobs to modernized pipelines improving job execution efficiency by 25%
  • Led impact analysis for new enhancements and regulatory changes, ensuring seamless integrations with financial risk systems
  • Created pseudo-code and technical documentation, guiding developers on COBOL/DB2 program modifications
  • Designed DB2 database optimizations, improving SQL query execution time by 40%
  • Managed Level 2 & Level 3 support for mainframe applications, ensuring 99.5% SLA compliance in resolving production incidents
  • Automated incident triaging using AI-based anomaly detection, reducing Mean Time to Resolution (MTTR) by 35%
  • Implemented batch monitoring scripts, detecting and self-healing failures, cutting down manual interventions by 50%
  • Ensured compliance with SOX, Basel III, and other banking regulations, preparing audit reports for risk management
  • Optimized CICS transactions, enhancing real-time risk assessment performance by 20%
  • Reduced COBOL program execution time by 30%, optimizing financial derivatives processing
  • Increased transaction handling efficiency by 40% through DB2 query optimizations
  • Achieved 99.5% SLA compliance in resolving critical IT incidents
  • Reduced batch failures by 50% through automation & predictive monitoring
  • Ensured 100% compliance with banking regulations through automated auditing processes

Team Lead

IBM India Pvt Ltd
Chennai, India
09.2010 - 03.2014
  • Client: TD Bank, Canada (Credit Card Processing & Authorization)
  • Led a team of 15 engineers, handling credit card transactions, risk assessment, and vendor integrations with TSYS (Third-Party System)
  • Migrated legacy COBOL programs from monolithic architecture to modular, reusable routines, improving system scalability
  • Optimized batch processes, reducing transaction processing time by 20% and improving daily settlement cycle efficiency
  • Conducted SQL query optimization on DB2, reducing average transaction response time by 15%
  • Introduced real-time fraud detection mechanisms using IMS-DB, enhancing security & compliance for 50+ stakeholder groups
  • Migrated VSAM files to DB2 tables, improving data retrieval speeds by 25% and reducing operational costs
  • Implemented automated reconciliation reports, reducing manual errors in transaction settlement by 30%
  • Designed and deployed CICS-based transaction security enhancements, minimizing unauthorized access risks
  • Led SOX compliance audits, ensuring 100% adherence to regulatory standards
  • Standardized code review & testing processes, reducing post-production defects by 40%
  • Developed training programs for new developers, improving onboarding efficiency and maintaining domain knowledge continuity
  • Reduced credit card transaction latency by 20%, improving user experience
  • Achieved 15% faster transaction processing through DB2 query optimization
  • Reduced post-production defects by 40%, ensuring smoother deployments
  • Enhanced fraud detection efficiency, strengthening transaction security for 50+ stakeholders
  • Achieved 100% SOX compliance, ensuring risk-free credit card processing

Team Member

Cognizant Technology Solutions Pvt Ltd.
India
09.2007 - 09.2010
  • Client: MetLife, USA
  • Developed and maintained the Documents Subsystem as part of the offshore team’s functionality and business requirements for change requests and enhancements
  • Designed system specifications and pseudo-code for new feature implementations
  • Developed and optimized COBOL programs to enhance document processing
  • Prepared test scenarios and datasets for unit and system testing
  • Executed unit testing and system testing, ensuring defect-free deployments
  • Provided production support for daily and monthly batch cycles, ensuring seamless operations
  • Collaborated with cross-functional teams to resolve defects and enhance performance
  • Improved policy document generation efficiency by 20% through code optimization
  • Reduced batch cycle failures by 30% by enhancing system stability
  • Automated recurring manual tasks, enhancing operational efficiency and reducing workload
  • Contributed to the successful migration of legacy components, improving system scalability

Education

M Tech -

Indian Institute of Technology (IIT)
Kharagpur, West Bengal

B.E. -

PSG College of Technology
Coimbatore

Skills

  • IT Service Delivery
  • ITIL Framework
  • Service Strategy
  • Incident Management
  • Change Management
  • SLA Compliance
  • Performance Metrics
  • Reporting
  • KPI Development
  • Governance Dashboards
  • Trend Analysis
  • Process Automation
  • Optimization
  • RPA
  • Blue Prism
  • UiPath
  • AI-based Incident Reduction
  • Mainframe Modernization
  • Cloud Transformation
  • Mainframe
  • AWS Blu Age
  • AWS CI/CD Pipelines
  • DevOps
  • Stakeholder Management
  • Vendor Management
  • Governance
  • Risk Management
  • Compliance
  • SLA Negotiations
  • Executive Reporting
  • Financial Management
  • Cost Optimization
  • $20M Project Bidding
  • Budgeting
  • Revenue Forecasting
  • Global Team Leadership
  • Managed 50 engineers

Certification

  • PRINCE2 Practitioner – Project Management
  • ITIL Foundation – IT Service Management
  • DevOps Master Certification
  • AWS Certified Solutions Architect
  • Cloud Computing Foundation
  • IBM Certified Application Developer – DB2
  • IBM Certified Database Associate – DB2

Awards

  • Claro Awards 2024 – Silver for AI
  • Excellence & Eminence Recognition – IBM India Pvt Ltd

Timeline

Founder & Principal Solutions Architect

Aquilanz LLC
06.2023 - Current

Service Delivery Manager

Cognizant Technology Solutions
07.2016 - 03.2023

Project Lead

Cognizant Technology Solutions
03.2014 - 06.2016

Team Lead

IBM India Pvt Ltd
09.2010 - 03.2014

Team Member

Cognizant Technology Solutions Pvt Ltd.
09.2007 - 09.2010

M Tech -

Indian Institute of Technology (IIT)

B.E. -

PSG College of Technology

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Sridhar Madasamy