ARUN R
Hyderabad
Summary
Detail-oriented Scrum Master with over 10 years of experience in the IT and healthcare sectors, specializing in Scrum methodologies, system integration testing, and team leadership. Proficient in using tools like JIRA, JIRA Align, Confluence, and Splunk to enhance project efficiency and team collaboration. Adept at managing both onshore and offshore teams, with a proven track record of facilitating successful project deliveries and achieving project goals.
Overview
3
3
years of professional experience
Work History
Senior Systems Analyst I (Scrum Master)
Carelon Global Solutions
07.2021 - Current
- Documented system designs, configurations and test results according to established standards.
- Collaborated with stakeholders to define requirements for new or modified systems.
- Created user manuals, training materials, reference documents and other technical documentation related to system operations.
- Provided technical support for users on system issues, including troubleshooting hardware and software applications.
- Developed, tested and implemented system changes to ensure successful implementation of new systems.
- Kept up-to-date with industry trends in agile software development methods.
- Supported the development team in understanding user stories, acceptance criteria and definition of done.
- Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
- Developed training materials to educate stakeholders about agile methodologies.
- Identified risks associated with sprint goals and worked with the team to mitigate them.
- Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
- Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
- Coached stakeholders on their roles in the Scrum process and how to best support the team's success.
- Encouraged continuous process improvement initiatives through retrospectives.
- Acted as a servant leader to the development team by removing impediments and resolving conflicts.
- Monitored progress of sprints, providing visibility into project status for stakeholders.
- Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
Team Lead
Vcarve RCM
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Maintained accurate records of employee attendance and task completion times.
Subject Matter Expert
Data Marshall
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
Senior Process Associate
Cognizant Technology Solutions
- Created detailed documentation for each process to ensure compliance with regulations.
- Resolved issues arising from process changes in a timely manner.
- Developed and implemented new process strategies aligning with organizational goals and industry standards.
- Conducted comprehensive process audits to identify areas for improvement and cost reduction.
- Collaborated with IT department to implement software solutions that automated critical processes.
- Monitored key performance indicators (KPIs), adjusting strategies to meet targets.
Associate
Omega Healthcare & IKS Health
- Researched and resolved discrepancies between patient accounts and third-party payers.
- Analyzed accounts receivable data to ensure accuracy of patient records.
- Participated in team meetings to discuss best practices for AR calling strategies.
- Followed all federal, state, and local laws related to collections practices.
- Corresponded with customers via email or phone regarding billing inquiries or disputes.
- Processed payments from customers in a timely manner according to established procedures.
- Verified accuracy of billing information prior to submitting invoices for payment.
Education
B.E. (Computer Science) -
Y.D.I.T, Visvesvarya Technological University
01-2013
PUC -
Surana PU College, Karnataka Board of Pre University Education
01-2009
SSLC -
Jnana Bodhini School, Karnataka Secondary Education Examination Board
01-2007
Skills
- JIRA
- JIRA Align
- Splunk
- Confluence
- Bit Bucket
- User Acceptance Testing
- System Integration Testing
- Scrum Framework
- Kanban
- Configuration (Queuing & Routing)
- Extensive US Healthcare Knowledge
Certification & Trainings
- SSM from Scaled Agile
- Basic trainings on Power BI & Tableau
- Advance JIRA
Linguisticability
- English
- Kannada
- Telugu
- Hindi
Personal Information
Date of Birth: 10/08/91
Timeline
Senior Systems Analyst I (Scrum Master)
Carelon Global Solutions
07.2021 - Current
Team Lead
Vcarve RCM
Subject Matter Expert
Data Marshall
Senior Process Associate
Cognizant Technology Solutions
Associate
Omega Healthcare & IKS Health
B.E. (Computer Science) -
Y.D.I.T, Visvesvarya Technological University
PUC -
Surana PU College, Karnataka Board of Pre University Education
SSLC -
Jnana Bodhini School, Karnataka Secondary Education Examination Board