Arun Thakor
Customer Support Supervisor
West Allis,WI
Summary
Accomplished and results-driven IT professional with a successful track record in providing comprehensive support and technical services to a diverse range of clients. Proven ability to lead software and hardware training, manage complex implementation projects, and build strong professional relationships. Seeking to leverage my experience in technical support, problem-solving, and cross-functional collaboration to contribute to an established IT team.
Overview
24
24
years of professional experience
Work History
IT Support and Implementation Specialist
CivicSmart Inc.
01.2019 - Current
- Provide technical support and product knowledge to customers by answering questions and troubleshooting equipment, software, and services.
- Led comprehensive software and hardware training and support for employees of major municipalities, including Miami-Dade, Philadelphia, New Orleans, and San Diego.
- Initiate and lead meetings with government officials and leaders to plan and lay out municipal parking systems.
- Collaborate with city, state, and federal officials to develop and implement rate structures, and service schedules.
- Collaborate with international vendors outside of regular business hours to ensure the timely completion of project installations.
- Coordinate and oversee multi-million dollar implementation projects, including installations, development, and training, in key locations such as Washington, D.C., the Florida Department of Transportation, and Leavenworth, WA.
- Negotiate and manage independent, on-site contractors to ensure seamless installation support for projects.
- Assemble and manage installation teams, handle travel logistics, and facilitate field training for new team members.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
Management Team
Neighbors Bar and Grille
01.2007 - 01.2017
- Resolved complex customer complaints and managed staffing issues, improving guest satisfaction and operational efficiency.
- Developed a customer-first culture that significantly improved yearly sales, and remains in practice today.
- Nightly managed a staff of 12 team members from multiple departments.
- Resolved problems, improved operations and provided exceptional service.
Hospitality Coach-Regional Trainer
TGI Fridays-Miller Park
01.2002 - 01.2009
- Trained over 100 bartenders across the Midwest region, specializing in hospitality and customer service.
- Received three promotions within one year due to outstanding performance.
- Awarded the company-wide sales record from 2004 to 2006, as the highest-grossing TGI Friday's location worldwide.
Education
Associate Degree - Computer Support Specialist
Waukesha County Technical College
Pewaukee, WISkills
Able to communicate technical instructions to various levels of learners
Leadership and Project Management
Timeline
IT Support and Implementation Specialist
CivicSmart Inc.
01.2019 - Current
Management Team
Neighbors Bar and Grille
01.2007 - 01.2017
Hospitality Coach-Regional Trainer
TGI Fridays-Miller Park
01.2002 - 01.2009
Associate Degree - Computer Support Specialist
Waukesha County Technical College