Veronica Padia
Corpus Christi,TX
Summary
Results driven hospitality and operations leader with multi-unit hotel management experience and a strong background in brand standards compliance, property inspections, and operational quality assurance. Proven ability to conduct property evaluations and compliance reviews, enforce corporate standards, and implement corrective action plans that elevate guest satisfaction and strengthen overall operational consistency. Brings extensive experience working under high-pressure, deadline driven environments, including complex legal case management within personal injury law, requiring precision, accountability, and strict adherence to court-ordered timelines. Demonstrated success in national travel assignments and structured remote work environments, representing organizations at executive conferences and industry events while collaborating cross functionally with corporate leadership, engineering, and field teams. Recognized for strong attention to detail, operational consistency, and the ability to uphold brand standards across multiple properties.
Overview
17
17
years of professional experience
Work History
Remote Customer Support Specialist
BeatBot
04.2025 - 02.2026
- Delivered real-time technical and product support for advanced robotics technology.
- Diagnosed hardware, software, and connectivity issues using structured troubleshooting methodologies.
- Identified recurring product concerns and escalated actionable insights to improve quality and customer experience.
- Maintained audit-ready documentation aligned with SOP and performance standards.
- Collaborate with engineering and international operations teams to resolve escalated cases.
- Guided customers through smartphone app pairing and firmware updates, ensuring seamless 24/7 autonomous cleaning performance.
- Traveled to multiple field sites to gather and analyze customer feedback, driving products enhancements and user experience improvements.
- Represented the company at the Consumer Electronics Show (CES), engaging with industry leaders, partners, and customers to strengthen brand presence and gather market intelligence.
Remote Customer Representative Specialist/Billing Specialist III
Hartford Fire Insurance Company
08.2021 - 01.2025
- Respond to customer inquiries via phone, and live chat, achieving a [90%] customer satisfaction rating.
- Manage and resolve technical support tickets daily.
- Collaborate with internal teams to escalate and resolve complex issues efficiently.
- Document customer interactions to ensure seamless follow-up and maintain accurate records.
- Managing an average of 60 to 80 calls per day with a high degree of professionalism and the desire to succeed.
- Utilizing active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions.
- Taking ownership to ensure that we go above and beyond to service each caller’s needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
- Committing to learning and developing, including a better understanding of products and business lines of The Hartford.
Legal Assistant
Sico Hoelscher & Harris LLP
08.2018 - 08.2021
- Answer phone calls and respond to general emails.
- Gather and research for cases, including client employment, financial and medical records, and other documentation.
- Draw up legal documents such as complaints, discovery request, motions, pretrial agreements, subpoenas, and summonses.
- Take notes at meetings, file reviews, depositions, and hearings.
- Calendar/Schedule meetings and appointments.
- Maintain both paper and electronic file, including copies of all documents and correspondence.
- Perform basic scanning, filing, and clerical duties.
- Manage invoices.
- Sorting, stamping, scanning, and emailing all case related incoming mail/faxes to handling attorney/team.
- Call intake for potential clients.
- Draft settlement notebooks and demand letters for attorney review.
- Understanding each case including the investigation, medical treatment, and any liens that each client may have.
- Putting lien companies on notice.
- Ordering medical records.
- Submitting open records request to different counties in states all over the US.
- Preparing client welcome packets that contain HIPAA’s to retrieve medical records and lien information.
- Preparing letters of representation.
- Communicating and sending expert materials via electronic mail/link, Federal Express or by Flash Drive.
- Keeping track of deadlines ordered by judge, this includes discovery deadlines, Expert Deadlines and mediation deadlines.
- Working under constant pressure but still able to meet deadlines.
- Adding bates numbers to documents that will be used in trial.
- Preparing for depositions by gathering exhibits that will be used in deposition and booking a court reporter/videographer.
- Draft and send reduction letters to insurance companies and medical providers.
Operations Manager
Travelodge Inn and Suites/Super 8
11.2008 - 06.2015
- Conduct daily and weekly room inspections to ensure compliance with brand standards, cleanliness protocols, and guest readiness requirements.
- Evaluated guestrooms guest rooms for housekeeping quality, sanitation, linen presentation, and overall brand presentation.
- Performed preventative maintenance inspections to identify issues with HVAC, plumbing lighting, appliance and safety equipment.
- Documented inspection results and coordinated corrective action plans with housekeeping and maintenance teams.
- Ensured compliance with Wyndham brand standards and quality assurance guidelines.
- Collaborated with department leaders to resolve deficiencies identified during inspections and internal audits.
- Monitored guest feedback and quality scores to identify operational improvement opportunities.
- Trained housekeeping staff on room presentation standards, cleanliness procedures, and inspection readiness.
- Implemented quality control processes to maintain consistency across guestrooms and public areas.
- Conducted pre-arrival inspections for VIP and high occupancy periods to ensure optimal guest experience.
- Promote high visibility of hotel through active involvement in city activities, industry, associations, and trade shows.
- Ensure a challenging and exciting environment to encourage full career development and personal growth.
- Enjoy the Hospitality business and be able to effectively communicate expectations to the team while creating a challenging but fun work environment. Always looking for ways to encourage, support and assist the team; setting up the team for success each day to drive the greatest possible results.
- Understand and contribute in overall revenue management initiatives and strategies to ensure we are maximizing every revenue opportunity.
- Attended the 2010 Wyndham Hotel Group Global Conference in Las Vegas, participating in corporate strategy sessions, brand development discussions, and industry networking.
Education
Diploma -
Emma Lee Broady Academy
San Antonio, TX04-2017
Skills
- Proficient in use of excel, word and access database tools
- Account planning skills include: Ability to communicate issues and concerns at all levels of the organization
- Strong interpersonal skills and the ability to work in a team-oriented environment
- Business planning skills and budget management skills include: Ability to manage multiple priorities and re-prioritize when necessary, utilizing customer support tools (Zendesk) and communication platforms (Microsoft Teams)
- Ability to enforce conflict resolution, problem-solving, multitasking and time management skills
- Technical troubleshooting data entry and documentation
Timeline
Remote Customer Support Specialist
BeatBot
04.2025 - 02.2026
Remote Customer Representative Specialist/Billing Specialist III
Hartford Fire Insurance Company
08.2021 - 01.2025
Legal Assistant
Sico Hoelscher & Harris LLP
08.2018 - 08.2021
Operations Manager
Travelodge Inn and Suites/Super 8
11.2008 - 06.2015
Diploma -
Emma Lee Broady Academy
AWARDS
Fred Pryor Management and Leadership Skills Seminar Completion, July 2012, Completion of Classes that focused on:, Solidifying your position, Prioritize tasks, Delegate responsibility, Foster accountability and ownership, Motivate people, Coach individuals and teams, Earn trust and respect, Assess skills and weaknesses, Hire and develop staff members, Communicate with peers and superiors.